Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We're not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It's how we stay driven, supportive, and always one step ahead as AI reshapes our world. As a Senior Technical Success Manager, you will be a trusted, day-to-day partner for our enterprise customers, helping them adopt and get lasting value from Snyk's Application Security platform. If you are passionate about helping customers navigate change and unlocking business value through data-driven analysis, this is a great opportunity to grow your career at the intersection of technology and customer success. Build and foster trusted relationships with stakeholders across customer engineering and security teams to support adoption and retention. Deliver structured onboarding programs that help customers achieve their security program goals using Snyk's suite of products. Advocate internally for customer needs, partnering with Product, Sales, and Support to flag risks and inform roadmap feedback. Prepare and help facilitate business review meetings (QBRs), using data to demonstrate ROI and surface expansion opportunities. Experience working closely with technical customers within the Enterprise space in UK/I or EMEA. Experience supporting technical or engineering initiatives, with strong problem-solving and business case skills. Have a developer background, coding experience, or deep familiarity with modern DevOps environments. Have experience supporting technical transformation or change management projects. Possess a Bachelor's Degree in computer science, technology, engineering, math, business, or equivalent experience. LI-TF1We care deeply about the warm, inclusive environment we've created and we value diversity – we welcome applications from those typically underrepresented in tech. About SnykSnyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & ProgramsPrioritize health, wellness, financial security, and life balance with programs tailored to your location and role. Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self developmentGenerous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregiversHealth benefits, employee assistance plans, and annual wellness allowanceCountry-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowancesSummaryLocation: United Kingdom - London OfficeType: Full time
Technical Success Manager in London employer: Snyk
Snyk is an exceptional employer that prioritises a warm and inclusive work environment, fostering a culture of collaboration and innovation. With flexible working hours, generous vacation policies, and a commitment to employee wellness, Snyk empowers its team members to thrive both personally and professionally. As a People Operations Coordinator, you'll have the opportunity to grow within a forward-thinking company that values diversity and encourages the use of AI to enhance processes, making it an ideal place for those looking to make a meaningful impact in their careers.
