At a Glance
- Tasks: Help customers secure their software development with Snyk's innovative platform.
- Company: Join Snyk, a leader in secure AI software development.
- Benefits: Flexible hours, generous vacation, health benefits, and work-from-home perks.
- Other info: Inclusive culture that values diversity and supports employee growth.
- Why this job: Make a real impact by empowering developers to innovate securely.
- Qualifications: 5+ years in customer-facing roles and experience with developer security tools.
The predicted salary is between 36000 - 60000 £ per year.
Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk.
We are looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk's customer base. The Senior Technical Success Manager (TSM) will help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You will help customers make change management decisions based on their goals/objectives and data‐driven analysis. As the technical point of contact, you will become the trusted product advisor for our customers, identifying strategies that unlock business value, and expand product adoption, resulting in increased customer satisfaction and loyalty.
You will spend your time:
- Orchestrating a near, mid, and long‐term vision and strategy for the overall customer's adoption and realization of value across their Application Security workflows.
- Building and fostering trusted relationships with leaders from our customers' engineering and security organizations.
- Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk's suite of products.
- Mobilizing internal and external resources to remove barriers to adoption.
- Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks.
- Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions.
What you'll need:
- Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion.
- 5+ years of experience in a customer‐facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies.
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America.
- The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VS Code).
- Exceptional organization and time‐management skills and the ability to effectively manage across competing priorities.
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections.
- To thrive in a collaborative, fast‐paced environment and as a part of a results oriented team.
We'd be lucky if you have:
- A developer background or any kind of experience with coding.
- Prior experience in a direct or matrixed role leading technical and non‐technical transformation project teams with a proven ability to work across broad functional teams.
- A history of problem solving and innovation developing technology programs and working across customer organizations.
- Possess a Bachelor's Degree in computer science, technology, engineering, math, business, or equivalent experience.
If you like the sound of this role, but are not totally sure whether you're the right person, do apply anyway. We are always looking to network with people interested in working at Snyk. We care deeply about the warm, inclusive environment we've created and we value diversity – we welcome applications from those typically underrepresented in tech.
About Snyk:
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs:
- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work‐from‐home allowances, in‐office perks, and time off for learning and self development.
- Generous vacation and wellness time off, country‐specific holidays, and 100% paid parental leave for all caregivers.
- Health benefits, employee assistance plans, and annual wellness allowance.
- Country‐specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.
Senior Technical Success Manager in London employer: Snyk
Snyk is an exceptional employer that fosters a dynamic and inclusive work culture, where collaboration and empathy are at the forefront. As a Customer Acquisition Account Executive in London, you'll enjoy flexible working arrangements, generous vacation policies, and tailored health and wellness programs, all while contributing to a mission that empowers developers to build secure software. With ample opportunities for professional growth and a supportive environment that values diversity, Snyk is the perfect place for ambitious sales professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Snyk on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of Developer Security tools like GitHub and Jira. Be ready to discuss how you’ve used these in past roles to solve problems and drive success.
✨Tip Number 3
Show your passion for customer success! Think of examples where you’ve gone above and beyond to help clients achieve their goals. This role is all about building relationships, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Snyk team!
We think you need these skills to ace Senior Technical Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Technical Success Manager role. Highlight your experience with customer-facing roles and technical programs, showing how you can help Snyk's customers achieve their security goals.
Showcase Your Technical Skills:Don’t forget to mention your familiarity with Developer or Application Security tools like GitHub, Jira, or Jenkins. We want to see how your technical background aligns with our mission to empower developers in the AI era.
Be Personable and Authentic:We’re looking for someone who can build trusted relationships. Use your application to convey your empathetic and curious nature. Share examples of how you've successfully engaged with customers and solved their problems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Snyk
✨Know Your Stuff
Make sure you brush up on your knowledge of Developer and Application Security tools like GitHub, Jira, and Jenkins. Being able to discuss these tools confidently will show that you understand the technical landscape and can engage with customers effectively.
✨Show Empathy and Curiosity
As a Senior Technical Success Manager, you'll need to connect with customers on a personal level. Prepare examples of how you've built relationships in the past and how you've helped clients achieve their goals. This will demonstrate your empathetic approach and curiosity about their needs.
✨Prepare for Challenging Questions
Expect to face tough questions about your experience leading technical programmes and managing competing priorities. Think of specific scenarios where you've successfully navigated challenges and be ready to share those stories during the interview.
✨Demonstrate Your Communication Skills
You'll be interacting with a range of personas, from end users to executives. Practice articulating complex ideas clearly and concisely. Consider role-playing with a friend to refine your ability to handle objections and facilitate discussions.
