At a Glance
- Tasks: Help customers secure their software development with Snyk's innovative platform.
- Company: Join Snyk, a leader in secure AI software development.
- Benefits: Flexible hours, generous vacation, health benefits, and work-from-home perks.
- Other info: Inclusive culture that values diversity and supports employee growth.
- Why this job: Make a real impact by empowering developers to innovate securely.
- Qualifications: 5+ years in customer-facing roles and experience with developer security tools.
The predicted salary is between 36000 - 60000 £ per year.
Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk.
We are looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk's customer base. The Senior Technical Success Manager (TSM) will help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You will help customers make change management decisions based on their goals/objectives and data‐driven analysis. As the technical point of contact, you will become the trusted product advisor for our customers, identifying strategies that unlock business value, and expand product adoption, resulting in increased customer satisfaction and loyalty.
You will spend your time:
- Orchestrating a near, mid, and long‐term vision and strategy for the overall customer's adoption and realization of value across their Application Security workflows.
- Building and fostering trusted relationships with leaders from our customers' engineering and security organizations.
- Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk's suite of products.
- Mobilizing internal and external resources to remove barriers to adoption.
- Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks.
- Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions.
What you'll need:
- Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion.
- 5+ years of experience in a customer‐facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies.
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America.
- The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VS Code).
- Exceptional organization and time‐management skills and the ability to effectively manage across competing priorities.
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections.
- To thrive in a collaborative, fast‐paced environment and as a part of a results oriented team.
We'd be lucky if you have:
- A developer background or any kind of experience with coding.
- Prior experience in a direct or matrixed role leading technical and non‐technical transformation project teams with a proven ability to work across broad functional teams.
- A history of problem solving and innovation developing technology programs and working across customer organizations.
- Possess a Bachelor's Degree in computer science, technology, engineering, math, business, or equivalent experience.
If you like the sound of this role, but are not totally sure whether you're the right person, do apply anyway. We are always looking to network with people interested in working at Snyk. We care deeply about the warm, inclusive environment we've created and we value diversity – we welcome applications from those typically underrepresented in tech.
About Snyk:
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs:
- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work‐from‐home allowances, in‐office perks, and time off for learning and self development.
- Generous vacation and wellness time off, country‐specific holidays, and 100% paid parental leave for all caregivers.
- Health benefits, employee assistance plans, and annual wellness allowance.
- Country‐specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.
Senior Technical Success Manager in London employer: Snyk
Snyk is an exceptional employer that fosters a dynamic and inclusive work culture, where collaboration and empathy are at the forefront. As a Customer Acquisition Account Executive in London, you'll enjoy flexible working arrangements, generous vacation policies, and tailored health and wellness programs, all while contributing to a mission that empowers developers to build secure software. With ample opportunities for professional growth and a supportive environment that values diversity, Snyk is the perfect place for ambitious sales professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Snyk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Snyk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Snyk:Your cover letter is your chance to shine! Tell us why you want to work at Snyk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Snyk!
How to prepare for a job interview at Snyk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
