People Operations Specialist in London

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk.

We are looking for a People Operations Specialist who lives at the intersection of service delivery and process optimization. In this role, you will spend half your time supporting our 1,000+ global employees with high-touch operational support, and the other half "building the future" by automating those very processes. The ideal candidate is someone who is customer-first and happy to get into the details but who questions manual, repetitive tasks and has the technical curiosity to build an AI-driven or automated solution to fix them.

What You’ll do:

• Global People Operations Support (50%) — "The Business as Usual"
  • Lifecycle Management: Act as a primary point of contact for global employee inquiries, managing the employee lifecycle from seamless onboarding to thoughtful offboarding.
  • Global Compliance & Data: Maintain our HRIS (Workday) with clinical accuracy, ensuring global data integrity and compliance with regional labor laws.
  • People Advisory: Support Talent Business Partners (TBPs) and managers with standard operational needs, including data changes and internal transfers.
  • Documentation: Own relevant internal documentation, ensuring all policies and procedures are up-to-date and easily accessible for a global workforce.
• Optimization, Automation & Projects (50%) — "The Future of Ops"
  • AI Chatbot Product Ownership: Ongoing ownership of our HR Chatbot. You will use your "BAU" experience to identify the most common employee questions and build the logic/knowledge base to automate those answers.
  • Process Automation: Audit current manual workflows (e.g., contract generation or document retention) and implement automated triggers and workflows to reduce administrative burden.
  • Project Management: Lead various, cross-functional People projects to increase the full People Team's efficiency and service.
  • The "Feedback Loop": Use data from employees, managers, and TBPs to identify operational bottlenecks and pitch/execute projects that solve them.

What You Bring:

• Experience: 2+ years in a People Ops or HR Generalist role, with a proven track record of moving from "doing the work" to "improving the work."
• Global Mindset: Experience supporting employees across multiple time zones and understanding the nuances of global HR operations.
• Systems Fluency: You are a "power user" of HR tech, able to propose enhancements to key business processes that rely on technology.
• The Automation Itch: You have experience (or a high aptitude) for tools and automation builders to streamline workflows.

It’d Be Awesome If You Also…

• Tech Background: Experience in a fast-paced company environment.
• Project Management: Familiarity with project management methodologies to manage your 50/50 split effectively.

Benefits & Programs:

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self-development.
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers.
• Health benefits, employee assistance plans, and annual wellness allowance.
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.