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- Tasks: Help customers secure their software development with innovative solutions and strategies.
- Company: Join Snyk, a leader in secure AI software development with a supportive culture.
- Benefits: Enjoy flexible hours, generous vacation, health benefits, and professional development opportunities.
- Why this job: Make a real impact in the AI era while working with cutting-edge technology.
- Qualifications: 5+ years in customer-facing roles and experience with developer security tools.
- Other info: Inclusive environment welcoming diverse applicants and offering excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.
Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk’s growing customer base.
Snyk is looking for a Senior Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You’ll help customers make change management decisions based on their goals/objectives and data-driven analysis. As the technical point of contact you will become the trusted product advisor for our customers, identifying strategies that unlock business value, and expand product adoption, resulting in increased customer satisfaction and loyalty.
You’ll Spend Your Time:- Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
- Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
- Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
- Mobilizing internal and external resources to remove barriers to adoption
- Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
- Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions
- Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion
- 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America
- The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
- Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
- To thrive in a collaborative, fast-paced environment and as a part of a results oriented team
- A developer background or any kind of experience with coding
- Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Have a history of problem solving and innovation developing technology programs and working across customer organizations
- Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience
- Like the sound of this role, but are not totally sure whether you’re the right person, do apply anyway. We are always looking to network with people interested in working at Snyk.
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech.
About SnykSnyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Senior Technical Success Manager employer: Snyk Ltd.
Contact Detail:
Snyk Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Snyk on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections and showing genuine interest!
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of Developer Security tools like GitHub and Jira. Be ready to discuss how you’ve used these tools in past roles, as it’ll show you’re not just a talker but someone who can walk the walk.
✨Tip Number 3
Practice your storytelling! When discussing your past experiences, frame them in a way that highlights your problem-solving skills and how you’ve driven customer success. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Snyk team. Let’s get you in the door!
We think you need these skills to ace Senior Technical Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Technical Success Manager role. Highlight your experience with customer-facing roles and technical programs, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate how you've used them in real-world scenarios. We want to see how your experience aligns with our mission of empowering developers and enhancing security.
Be Authentic: Let your personality shine through! We value empathy and curiosity, so share your passion for technology and customer success. This helps us get a sense of who you are beyond your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Snyk Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of Developer and Application Security tools like GitHub, Jira, and Jenkins. Being able to discuss these tools confidently will show that you understand the technical landscape and can engage with customers effectively.
✨Showcase Your Empathy
As a Senior Technical Success Manager, you'll need to build trusted relationships with customers. Prepare examples of how you've successfully navigated challenging discussions or resolved conflicts in the past. This will demonstrate your ability to connect with clients on a personal level.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've led technical programs or transformed customer experiences. Think of concrete examples that highlight your problem-solving skills and ability to drive results, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in Snyk’s mission and culture. Inquire about their approach to customer success or how they envision the future of application security. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
