At a Glance
- Tasks: Lead a dynamic team to ensure top-notch guest experiences and operational excellence.
- Company: Join a vibrant venue focused on fun and exceptional service.
- Benefits: Enjoy bonuses, extra holiday, discounts, and professional development opportunities.
- Other info: Great career growth potential in a supportive and collaborative culture.
- Why this job: Be a proactive leader and make a real impact in a fast-paced environment.
- Qualifications: Experience in leadership and a passion for guest service is essential.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking an Operations Support Manager - Equipment Hire to join our team.
The successful candidate will provide strong leadership across the venue, ensuring excellent guest experiences, operational efficiency and consistently high standards.
The role will be responsible for leading and developing team members working both on and off the slope.
You will support the Senior Manager on Duty function, including venue opening and closing.
Key responsibilities include people management, recruitment, coaching and performance development, ensuring appropriate staffing levels and effective communication across the department.
The successful candidate will be a confident, proactive leader with excellent organisational and communication skills, a strong focus on safety and guest service, and the ability to identify opportunities to improve performance, efficiency and commercial results.
Strategic management
- 1) Ensure all guests receive the best possible greeting upon entering the venue and at the equipment hire desk.
- 2) Ensure that a First Aider is always on duty.
- 3) Ensure the equipment hire team undertakes regular maintenance and repairs for all hardware equipment.
- 4) Ensure that rental equipment is cleaned sanitised immediately upon guests returning them.
- 5) Ensure that ticket checks are conducted every 30 minutes and that guests are professionally notified when close to ticket expiry.
- 6) Undertake the management for stock and order control across all merchandise and hardware.
- 7) Ensure the equipment hire team are working effectively on the slope, engaging guests positively and attending to guests in need.
- The Person
- Strong operational knowledge across leisure, hospitality and/or retail industries.
- Experience in people leadership and driving performance.
- Excellent guest service skills, standards driven, good organisational skills.
- To be able to make decisions in a fast-paced environment and enjoy it
- Commercial thinking, the ability to increase revenue through up-selling.
- To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management.
- Ability to communicate to and motivate the team providing day-to-day leadership and direction.
- Exhibits strong judgement, drive and influencing skills.
Qualifications
- A level standard or equivalent
- Able to demonstrate Snozone Values
- We lead by example in everything we do and have a passion for winning.
- We value and support our people.
- We’re open, honest and have exceptional standards.
- We believe in teamwork, together we’re stronger.
- We’re obsessed with providing an outstanding guest service.
- We’re always looking to improve our business, its revenue and its efficiency.
- Team Member Benefits
- Bonus scheme for permanent team members
- Birthdays off! – an extra day’s holiday
- Free use of the slope
- 50% off in our Alpine Kitchen Restaurant on a selection of menu items
- 40% off Rossignol equipment
- 10% off memberships with no joining fee at Pure Gym
- Up to 25 days holiday per year plus 8 bank holidays
- Financial well-being through Stream
- Access to our ride to work scheme
- Pension contribution above the statutory standard
- Funded learning and development for a professional qualification (subject to T&Cs)
- Paid volunteer leave to support our charity partner Sense (subject to the terms of the scheme)
- #J-18808-Ljbffr
Operations Support Manager in Castleford employer: Snozone Holdings Limited
Snozone Holdings Limited is an excellent employer, offering a dynamic work environment in Milton Keynes where team members are valued for their contributions to enhancing guest experiences. With a strong focus on employee growth and development, the company fosters a culture of safety and cleanliness, ensuring that staff are equipped with the necessary skills and support to thrive in their roles. Additionally, employees enjoy competitive benefits and the satisfaction of being part of a team dedicated to providing exceptional service in a vibrant leisure setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Castleford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Snozone Holdings Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Snozone Holdings Limited
Don't be shy about reaching out to Snozone Holdings Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Support Manager in Castleford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Snozone Holdings Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Snozone Holdings Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
