Fleet Sales Support Assistant - Snows Fleet Hub in Basingstoke

The Fleet Sales Hub Support Assistant is a member of the Corporate Sales team and will report to the Stellantis Fleet Manager.

The Fleet Sales Support Assistant will maintain and update all online portals.

These portals allow orders to be quoted, placed and updated by Snows for major customers and leasing firms from the stage of initial enquiry to delivered and funded.

At Snows… Snows is a large, family run, automotive group based in the South and South-West of England.

Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues and manufacturer partners.

Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.

Responsibilities

• Maintain all online portals used by the Stellantis fleet team facilitating deals between major leasing firms and broker partners.
• Regularly update all stock moving enquiries through all stages from “quote” to “delivery”.
• Ensure all messages online or via e-mail are responded to with accurate up to date information.
• Checking accuracy of orders placed by partners before accepting them.
• Fielding incoming calls from lease firms and broker partners.
• Arranging final delivery to customer and ensuring vehicle is ready to go.
• Working with the KAM to arrange driver packs, handovers and return vehicles are all booked in as needed.
• Update major fleet companies on behalf of the KAM for customers that use portals in conjunction with their funding partners.
• Loading all handover packs up to ensure a timely payout from finance firms and broker partners.
• Respond to lease firm quotes requests with the required SLA of 1 hour.
• Assist Snows’ Broker Specialist where needed with duties including but not limited to, loading finance agreements on to portals, responding to messages on the portal, booking deliveries and valets as needed.
• Create bulk orders and add all costs and bonus entries needed with support from Stellantis Fleet Manager and team and transfer all costs across to the “Bluebook”
• Ensure all agreements are paid out as per the funders/end users agreed terms with Snows and address any issues that may be preventing this.
• Communicate with Sales Admin team to ensure vehicles are taxed and invoiced accurately and in the time scales needed.
• As required, such as at month end and times when Sales Admin are busy, transition into a Sales Admin role working for and with the current Administrators.
• Current portals used by lease firms and broker partners include Leaselink, Select Car Leasing and Fleet procure, Delivery portals include Drive me and the CEVA portal and a good understanding and knowledge of these would be required to operate efficiently.
• Excellent knowledge and understanding of Excel to enable creation and maintenance of data sheets to keep a log of the flow of vehicles through the site.
• Communicate with workshop and valet team to ensure vehicles are ready and clean to handover on arrival of delivery drivers.
• Able to plan, organise self and meet agreed work deadlines.
• Good listener with the ability to advise and support our teams across the Group.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• Ability to work to tight deadlines to achieve the business needs.
• Able to react positively to organisational and market changes.
• Good analytical, problem solving and planning skills.
• Able to research a subject and find an appropriate solution.

Essential & Desirable Skills & Qualifications

• Fluent written and spoken English
• Full, clean driving licence
• Proven track record of individual excellence