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- Tasks: Manage the Aftersales team to ensure top-notch customer service and profitability.
- Company: Join Snows Motor Group, a leading automotive retailer with a focus on exceptional service.
- Benefits: Competitive salary, 30 days holiday, life assurance, and excellent development opportunities.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Experience in the retail motor industry and strong customer service skills required.
- Other info: Full training provided, with opportunities for career advancement.
The predicted salary is between 50000 - 55000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Location: BMW Portsmouth Region Hampshire
Category: BMW - Portsmouth (SBP) (Service)
Vacancy Type: Permanent/Full Time
Salary: £50,000 - £55,000 OTE Competitive Salary (Uncapped)
Job Summary
The Driving Spirit Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are on the lookout for an Assistant Service Manager to ensure the best post-sale care is delivered by the team at our Snows BMW, Portsmouth.
Your day as an Assistant Service Manager will include:
- Help manage the dealership's Aftersales team to deliver profitability and customer satisfaction.
- Manage the Service team ensuring all agreed customer service targets are met to maintain the brand experience.
- Ensure that the Service team work effectively with Sales and Administration (and where necessary across other dealerships) to ensure excellent customer service.
- Assist in managing the day-to-day operations of the Service Department in terms of resource requirements (consumables and specialist tools/workshop utilisation/activities of valeting team & drivers/subcontractors/nonfranchise part suppliers) to ensure the key targets of the franchise are achieved.
- Review and improve Aftersales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship.
- Assist in managing all HR issues training/performance management/ER issues/Recruitment/to ensure the team are operating at an optimum level for the business.
- Manage warranty claims processing, ensuring manufacturer's requirements are followed.
- Assist in managing local promotions and aftersales marketing activities to achieve maximum coverage and results with new and lapsed customers.
Have you got what it takes?
- Technical knowledge gained in retail motor industry.
- Numerate and articulate.
- A full clean driving licence.
- Delivers Excellent Customer Service - experience in a similar after sales environment.
- Develops self and others - has experience managing a team.
- Delivers a result and makes things happen - has experience of a target driven environment.
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Birthday day off.
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance.
Hours of Work
Monday to Friday 08:00 - 18:00 (with 1 hour for lunch).
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.
Important Consent Note
By clicking the "Submit Application" button, you are expressly giving your consent for us to retain and share your CV within the Snows Group. This is for the purpose of highlighting your details to other roles within the Group which may be suitable for you. As a result, you are giving your consent to receive verbal and email contact from Snows for the purposes of discussing our available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the "Submit Application" button. Thank you for applying to Snows.
Assistant Service Manager - BMW in Portsmouth employer: Snows Motor Group
Contact Detail:
Snows Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager - BMW in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Snows Motor Group, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think about specific examples from your past experiences that demonstrate your skills and how you can contribute to the Aftersales team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Snows and ready to take the next step in your career.
We think you need these skills to ace Assistant Service Manager - BMW in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Manager role. Highlight your experience in the retail motor industry and any relevant management skills. We want to see how you can deliver excellent customer service and meet targets!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Snows BMW. Share specific examples of how you've managed teams or improved customer satisfaction in the past.
Showcase Your Technical Knowledge: Since this role requires technical knowledge, don’t forget to mention any relevant qualifications or experiences. We love candidates who can demonstrate their understanding of aftersales processes and systems!
Apply Early!: We encourage you to apply as soon as possible since we’ll be interviewing throughout the application period. Don’t miss out on the chance to join our fantastic team at Snows – head over to our website and submit your application today!
How to prepare for a job interview at Snows Motor Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the retail motor industry. Understand BMW's brand values and how they differentiate themselves in customer service. This will show that you're not just interested in the role, but also in the company itself.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll be managing a team. Prepare examples of how you've successfully led a team in the past, focusing on how you developed others and achieved targets. This will demonstrate your capability to manage HR issues and performance effectively.
✨Customer Service is Key
Be ready to discuss your experience in delivering excellent customer service, especially in an aftersales environment. Think of specific instances where you went above and beyond for a customer, as this aligns perfectly with Snows' commitment to exceptional service.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and how success is measured in the position. This shows your genuine interest and helps you assess if the company is the right fit for you.