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- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Motor Group, a top automotive retailer with a focus on exceptional service.
- Benefits: Competitive salary, bonus scheme, company car, and 30 days holiday.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong customer service skills and retail automotive experience preferred.
- Other info: Enjoy excellent development opportunities and a supportive work environment.
The predicted salary is between 27000 - 36000 £ per year.
This job is based in Newbury, Berkshire, at the KIA Dealership. Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises, known for delivering exceptional service to customers and manufacturing partners.
As a Senior Service Advisor, you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your day will include:
- Ensuring the customer receives the best possible service and is aware of all products and services available.
- Initiating documentation and maintaining customer records and follow-up systems.
- Providing customers with estimates and notifying them promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Requirements:
- Highly developed interpersonal skills and experience in a customer-facing role.
- Able to plan, organise self, and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including bank holidays, plus additional holiday entitlement as recognition of length of service.
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance/company car scheme/uncapped earnings potential through commission or bonus structures.
Hours of work: Monday to Friday 08:00 - 18:00 (with 1 hour for lunch), Saturday 08:30 - 12:30 (rota).
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying, then please assume you have been unsuccessful on this occasion.
Senior Service Advisor - Kia in Newbury employer: Snows Motor Group
Contact Detail:
Snows Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor - Kia in Newbury
✨Tip Number 1
Get to know the company! Research Snows Motor Group and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice your customer service scenarios. As a Senior Service Advisor, you'll need to demonstrate your interpersonal skills. Role-play with a friend or family member to get comfortable handling different customer situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Snows team. Don’t wait too long; apply early to increase your chances!
We think you need these skills to ace Senior Service Advisor - Kia in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your customer service experience and any relevant automotive knowledge. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Snows and how your experience aligns with our values. Keep it friendly and professional, just like we are!
Show Off Your Interpersonal Skills: Since this role is all about customer interaction, make sure to showcase your interpersonal skills in your application. Share examples of how you've provided excellent service in the past – we love hearing about real experiences!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Snows!
How to prepare for a job interview at Snows Motor Group
✨Know Your Stuff
Make sure you brush up on Kia's products and services. Familiarise yourself with the latest models, features, and any recent news about the brand. This will show your genuine interest and help you answer questions confidently.
✨Customer Service Focus
As a Senior Service Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your interpersonal skills and how you handle difficult situations with grace.
✨Be Organised
Show that you can plan and organise effectively. Bring a notepad to jot down important points during the interview. You might also want to prepare a list of questions to ask about the role and the company, demonstrating your proactive approach.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. It reflects your seriousness about the position and aligns with the professional environment of the automotive industry.