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- Tasks: Lead the Aftersales team to ensure top-notch customer satisfaction and profitability.
- Company: A leading automotive retailer in Basingstoke with a focus on service excellence.
- Benefits: 30 days holiday, life assurance, full training, and great development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer care.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Exciting career growth potential in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading automotive retailer in Basingstoke is looking for an Aftersales Manager to lead their post-sale care team. The role includes ensuring customer satisfaction while managing the Aftersales team and achieving profitability.
Candidates should have a passion for customer service, strong communication skills, and the ability to meet challenging goals.
This position offers full training, 30 days of holiday, life assurance, and excellent development opportunities.
Aftersales Manager: Lead Service Excellence & Profitability in Basingstoke employer: Snows Motor Group
Contact Detail:
Snows Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager: Lead Service Excellence & Profitability in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Aftersales Managers. Think about how your experience aligns with customer satisfaction and profitability goals. We want you to shine!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Manager: Lead Service Excellence & Profitability in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve gone above and beyond in previous roles to ensure customer satisfaction.
Highlight Your Leadership Skills: As an Aftersales Manager, you'll be leading a team. Make sure to showcase any experience you have in managing teams or projects. We love seeing examples of how you've motivated others to achieve their goals.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. This helps us see why you’re the perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Snows Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the automotive industry and the specific challenges faced by aftersales teams. Research the company’s values and recent achievements to show your genuine interest.
✨Showcase Your Customer Service Passion
Prepare examples from your past experiences where you went above and beyond for customers. Highlight how your actions led to increased satisfaction or loyalty, as this role is all about leading service excellence.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as approachable and professional.
✨Set Ambitious Goals
Be ready to discuss how you’ve set and achieved challenging goals in previous roles. Think of specific metrics or outcomes that demonstrate your ability to drive profitability while maintaining high customer satisfaction.
