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- Tasks: Lead the Aftersales team to deliver top-notch customer service and profitability.
- Company: Join Snows Motor Group, a leading automotive retailer with a focus on exceptional service.
- Benefits: Enjoy 30 days holiday, competitive salary, and great development opportunities.
- Why this job: Make a real impact in customer satisfaction and grow your career in a dynamic environment.
- Qualifications: Passion for customer service, strong communication skills, and a valid driving licence.
- Other info: Full training provided and excellent career growth potential.
The predicted salary is between 55000 - 60000 £ per year.
Location: Kia Basingstoke, Hampshire
Category: KIA - Basingstoke (SKB) (Service)
Vacancy Type: Permanent/Full Time
Salary: £55,000-£60,000 OTE Competitive Salary (uncapped)
The Driving Spirit: Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are fortunate to count Kia as one of our brands, and due to continued success, we are on the lookout for an Aftersales Manager to ensure the best post-sale care is delivered by the team at our Snows dealership based in Basingstoke.
Your day: The Aftersales Manager will lead and manage the dealership's Aftersales team to deliver profitability and customer satisfaction:
- Manage the Aftersales team ensuring all agreed customer service targets are met to maintain the brand experience.
- Ensure that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service.
- Manage the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.
Have you got what it takes?
- Passion for delivering an excellent customer experience.
- High level of communication skills.
- Good organisational and planning skills.
- A desire to achieve challenging goals and targets.
- Ability to make decisions.
- Valid driving licence.
What is in it for you?
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Birthday day off.
- Discounted MOTs, service, and parts.
- 'Recommend a Friend' and 'Introducing a Customer' scheme.
- Life Assurance benefit.
- Snows contributory pension scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role dependant - tool box insurance.
Hours of work: Monday to Friday 08:00 - 18:00 (with 1 hour for lunch), Saturday 08:30 - 12:30pm (1 in 3 rota).
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Important Consent Note: By clicking the 'Submit Application' button, you are expressly giving your consent for us to retain and share your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the 'Submit Application' button. Thank you for applying to Snows.
Aftersales Manager - KIA in Basingstoke employer: Snows Motor Group
Contact Detail:
Snows Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - KIA in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with KIA or Snows. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching KIA's values and recent news. Show us that you’re not just another candidate; you’re genuinely interested in what makes KIA tick and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As an Aftersales Manager, you'll need to convey ideas clearly and effectively. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Snows. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Aftersales Manager - KIA in Basingstoke
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for delivering an excellent customer experience in your application. We want to see that you genuinely care about providing top-notch service, as this is key to the Aftersales Manager role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on your communication skills, organisational abilities, and any relevant achievements that demonstrate your capability to meet challenging goals.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Early: Don’t wait until the last minute to submit your application! We encourage you to apply early to avoid disappointment, as interviews will be conducted throughout the application period. Head over to our website and get your application in!
How to prepare for a job interview at Snows Motor Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with KIA's values and the specific services they offer. Brush up on your knowledge of the automotive industry, especially in aftersales. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
Since this role focuses heavily on delivering excellent customer service, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would ensure the Aftersales team meets and exceeds customer expectations.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about the team dynamics, how success is measured in the Aftersales department, or what challenges they currently face. This demonstrates your proactive attitude.
