Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Aftersales team to deliver top-notch customer service and profitability.
- Company: Join Snows Motor Group, a leading automotive retailer with a focus on exceptional service.
- Benefits: Enjoy 30 days holiday, life assurance, and a contributory pension scheme.
- Why this job: Make a real impact in customer satisfaction while growing your career in a dynamic environment.
- Qualifications: Passion for customer experience, strong communication skills, and a valid driving licence.
- Other info: Full training provided with excellent development opportunities.
The predicted salary is between 47000 - 63000 £ per year.
Overview
Location: Basingstoke
Region: Hampshire
Category: Peugeot - Basingstoke (SPB) (Sales)
Vacancy Type: Permanent/Full Time
Salary: £55,000 OTE Competitive Salary (uncapped)
Job Summary
The Driving Spirit
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are on the lookout for an Aftersales Manager to ensure the best post-sale care is delivered by the team at our Snows Peugeot dealership based in Basingstoke.
Your day
- The Aftersales Manager will lead and manage the dealership's Aftersales team to deliver profitability and customer satisfaction.
- Manage the Aftersales team ensuring all agreed customer service targets are met to maintain the brand experience.
- Ensure that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service.
- Manage the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.
Have you got what it takes?
- Passion for delivering an excellent customer experience
- High level of communication skills
- Good organisational and planning skills
- A desire to achieve challenging goals and targets
- Ability to make decisions
- Valid driving licence
What is in it for you?
- Full training and support to help you immerse yourself in the role and Snows values
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Birthday day off
- Discounted MOTs, service, and parts
- 'Recommend a Friend' and 'Introducing a Customer' scheme
- Life Assurance benefit
- Snows contributory pension scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows
- Role dependant - tool box insurance
Hours of work
Monday to Friday 08:00 - 18:00 (with 1 hour for lunch)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Aftersales Manager in Basingstoke employer: Snows Motor Group
Contact Detail:
Snows Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Snows. A friendly chat can open doors and give you insider info about the Aftersales Manager role.
✨Tip Number 2
Prepare for the interview by researching Snows Motor Group. Know their values and what makes them stand out in customer service. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As an Aftersales Manager, you'll need to convey ideas clearly. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Snows family right from the start.
We think you need these skills to ace Aftersales Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Aftersales Manager role. Highlight your customer service achievements and any relevant management experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer experiences and how your skills align with our values at Snows.
Showcase Your Communication Skills: Since this role requires high-level communication, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply early to avoid disappointment, as we’ll be reviewing applications on a rolling basis. Head over to our website and get started!
How to prepare for a job interview at Snows Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Manager and what it entails. Familiarise yourself with Snows Motor Group's values and how they differentiate themselves in the market. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your passion for customer satisfaction.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the dealership's goals, and how success is measured in the Aftersales department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress the Part
First impressions matter, so dress professionally for your interview. Aim for smart-casual attire that reflects the automotive industry while still looking polished. This will help you feel confident and ready to impress the interviewers.
