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- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Motor Group, a top automotive retailer in the South.
- Benefits: Competitive salary, bonus scheme, company car, and 30 days holiday.
- Why this job: Make a real difference in customer service while growing your career.
- Qualifications: Strong interpersonal skills and experience in customer-facing roles.
- Other info: Full training provided with excellent development opportunities.
The predicted salary is between 27000 - 36000 ÂŁ per year.
Location: Southampton Region, Hampshire.
Category: Vauxhall - Southampton (SVxS).
Service vacancy type: Permanent/Full Time.
Salary: ÂŁ27,000 - ÂŁ36,000 OTE; Competitive uncapped salary.
About Snows Motor Group
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves by delivering an exceptional level of service to both customers and manufacturing partners. We are looking for a Service Advisor to join our Vauxhall dealership based at Southampton.
Your Day
As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will manage the flow of information between the workshop and the customer, always delivering excellent customer service. Your day will include:
- Ensuring the customer receives the best possible service and is aware of all products and services available.
- Initiating documentation and maintaining customer records and follow-up systems.
- Providing customers with estimates and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of delays or issues.
- Providing guidance on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and experience in a customer-facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptability to change.
- Attention to detail and accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement for length of service (5, 10, 15, 20 years) on a pro rata basis for part-time employees.
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus / Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role-dependent – toolbox insurance / company car scheme / uncapped earnings potential through commission or bonus structures.
Hours of work Mon - Fri: 08:00 – 18:00 (with 1 hour for lunch).
Notes
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying, please assume you have been unsuccessful on this occasion.
Important Consent Note
By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows for the purpose that other roles within the Group may be suitable for you. You are giving your consent to receive email contact from Snows for discussing available roles with you. Snows will not use your details for any other purpose or share outside the Group. If you do not give explicit consent for the reasons stated above, please do not click the “Submit Application” button.
Service Advisor - Vauxhall in Southampton employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Vauxhall in Southampton
✨Tip Number 1
Get to know the company! Research Snows Motor Group and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their exceptional service.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common scenarios with a friend or family member to boost your confidence in handling customer queries and complaints.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor - Vauxhall in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant automotive knowledge. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Snows Motor Group and how you can contribute to our exceptional service standards.
Show Off Your Interpersonal Skills: As a Service Advisor, you'll be the face of our dealership. Make sure to showcase your interpersonal skills in your application. We love candidates who can connect with customers and provide top-notch service!
Apply Early!: Don’t wait around! Our advert will stay open until we find the right fit, but applying early increases your chances. Head over to our website and submit your application today!
How to prepare for a job interview at Snows Group
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with Vauxhall's products and services, as well as common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Service Advisor, you'll be dealing with customers all day long. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond to help someone. This will demonstrate your interpersonal skills and adaptability.
✨Be Organised
The job requires strong organisational skills, so come prepared with a plan for how you manage your time and tasks. You might want to discuss how you prioritise work and keep track of customer records. Showing that you can handle multiple responsibilities will impress the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about the position, plus it gives you a chance to see if the company is the right fit for you.