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- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Motor Group, a top automotive retailer with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, bonus scheme, and a company car.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong interpersonal skills and experience in customer-facing roles are essential.
- Other info: Full training provided, plus excellent development opportunities and employee benefits.
The predicted salary is between 27000 - 36000 £ per year.
Location: Southampton Region, Hampshire
Category: Lexus - Hedge End (SLH) (Service)
Vacancy Type: Permanent/Full Time
Salary: £27,000 - £36,000 OTE Competitive Salary (Uncapped)
Job Summary
The Driving Spirit
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service Advisor to join our fantastic Snows Lexus based at Hedge End.
Your day
As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service. Your day will include:
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance/company car scheme/ Uncapped earnings potential through commission or bonus structures.
Hours of work: Mon - Fri: 08:00 - 18:00 (with 1 hour for lunch)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Service Advisor in Southampton employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Southampton
✨Tip Number 1
Get to know the company! Research Snows Motor Group and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their exceptional service.
✨Tip Number 2
Practice your customer service scenarios. As a Service Advisor, you'll be the go-to person for customers. Think about how you'd handle tricky situations and be ready to share those examples during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows us you're serious about the role and respect the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows us you’re keen and appreciate the opportunity to chat with us.
We think you need these skills to ace Service Advisor in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your skills align with our values at Snows. Keep it friendly and professional – we love a personal touch!
Show Off Your Interpersonal Skills: As a Service Advisor, you'll be the face of our service department. In your application, give examples of how you've successfully interacted with customers in the past. We’re looking for those highly developed interpersonal skills that make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Snows family!
How to prepare for a job interview at Snows Group
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with common automotive terms and the services offered by Snows Lexus. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations and what you did to ensure customer satisfaction.
✨Be Organised and Punctual
Demonstrate your planning and organisational skills by arriving on time and bringing all necessary documents, like your CV and references. During the interview, mention how you manage your time and keep track of tasks, as these are crucial skills for a Service Advisor.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about wanting to join their team.