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- Tasks: Assist customers with parts inquiries and boost sales in a dynamic automotive environment.
- Company: Join Snows Motor Group, a top automotive retailer with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, bonus scheme, 30 days holiday, and great employee perks.
- Why this job: Be part of a supportive team and grow your career in the automotive industry.
- Qualifications: Experience with vehicle parts and strong communication skills are essential.
- Other info: Full training provided, plus excellent development opportunities for your future.
The predicted salary is between 27000 - 33000 ÂŁ per year.
Location: Southampton Region Hampshire
Category: Toyota - Southampton (STS)(Parts)
Vacancy Type: Permanent/Full Time
Salary: ÂŁ27,000 - ÂŁ33,000 OTE (Uncapped)
Job Summary
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Parts Advisor to join our Volt team at Snows Group based in Southampton.
The Driving Spirit
Your day
The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts department's business through structured direct selling. Your day will include:
- Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
- Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
- Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
- Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
- Maintain a good working relationship with all internal and external customers updating prospect records as necessary.
Have you got what it takes?
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintains good, accurate quality of work.
- Technical Qualification or proven experience of working with vehicle parts.
- Able to communicate effectively with team, manage external relationships and customer relationships.
- PC and web literate.
Hours of work
Mon - Friday 7.30 - 16.30
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off.
- Discounted MOTs, Service and Parts.
- Recommend a Friend Bonus / Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role dependant – tool box insurance.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Important Consent Note
By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button. Thank you for applying to Snows.
Parts Advisor in Southampton employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Southampton
✨Tip Number 1
Get to know the company! Research Snows Motor Group and understand their values and what makes them stand out. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to interact with customers and colleagues regularly. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Snows team.
We think you need these skills to ace Parts Advisor in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience with vehicle parts and customer service. We want to see how you can bring your skills to our team!
Show Off Your Attention to Detail: In this role, attention to detail is key! Use your application to demonstrate how you've successfully managed tasks that require precision. We love candidates who take pride in their work!
Be Personable: Since you'll be dealing with customers, let your personality shine through in your application. Share examples of how you've built relationships in previous roles. We value a friendly approach!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply early to avoid disappointment, as we’ll be reviewing applications as they come in. Head over to our website and get started!
How to prepare for a job interview at Snows Group
✨Know Your Parts
Before the interview, brush up on your knowledge of vehicle parts and their functions. Familiarise yourself with common parts used in Toyota vehicles, as well as any specific products or services offered by Snows Motor Group. This will show your passion for the role and help you answer technical questions confidently.
✨Customer Service Focus
Since the role involves dealing with customers, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond to meet a customer's needs. This will demonstrate your ability to maintain good relationships with both internal and external customers.
✨Attention to Detail
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy when ordering and checking parts. Prepare to discuss your methods for maintaining quality in your work, as this is crucial for the Parts Advisor role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Parts department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
