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- Tasks: Join our team as a Service Technician, working on Toyota and Lexus vehicles.
- Company: Snows Motor Group, a top automotive retailer with a focus on exceptional service.
- Benefits: Competitive salary, bonus scheme, 30 days holiday, and birthday day off.
- Why this job: Gain hands-on experience in a dynamic environment while enhancing your technical skills.
- Qualifications: Relevant qualifications and experience in a franchised dealership required.
- Other info: Enjoy excellent development opportunities and a supportive team culture.
The predicted salary is between 37000 - 52000 £ per year.
Location: Bournemouth / Poole Region Dorset
Category: Toyota – Bournemouth (STB)
Vacancy Type: Permanent/Full Time
Salary: £37,000 – £52,000 OTE Competitive Salary (uncapped)
Job Summary
Snows Motor Group is an AM Top 50 automotive retailer, representing 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.
We are currently looking for a Service Technician to join our established team at Snows Toyota & Lexus, based in Bournemouth & Poole.
Your Day
As a Service Technician, you will carry out a variety of workshop tasks in an efficient and safe manner. The aim is to meet customer requirements while maximising workshop utilisation and productivity.
Your day will include:
- Flexibility to switch between both Toyota Bournemouth and Lexus Poole with reasonable notice. Travel time will be taken into consideration, and a reduced productivity target will be applied to accommodate this.
- Working in accordance with brand and dealership processes, ensuring accurate clocking and that all associated parts are assigned to repair work prior to job completion.
- Liaising directly with clients where appropriate and creating clear videos to ensure identified work is explained in a way that provides clarification and justification.
- Supporting the Front of House team and ensuring write-ups are clear and accurate.
- Attending regular training to update and enhance technical skills.
- Ensuring the immediate working environment is kept clean and free of any practices that may pose a hazard to yourself or others.
Have You Got What It Takes?
- Relevant City & Guilds, BTEC or NVQ accreditation.
- Previous work experience in a franchised dealership.
- Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification.
- Ability to work effectively as part of a team.
- Commitment to delivering first-class customer service.
- Able to plan and organise your workload and meet agreed deadlines.
What’s in It for You?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows\’ values.
- 30 days\’ holiday, including Bank Holidays, plus additional entitlement recognising length of service (at 5, 10, 15, and 20-year anniversaries).
- Birthday day off.
- Discounted MOTs, servicing, and parts.
- Recommend a Friend / Introducing a Customer bonus schemes.
- Life Assurance benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role-dependent tool box insurance.
- Free on-site parking.
Hours of Work
- Monday to Friday: 08:30 – 17:30 (with 1 hour for lunch)
- Saturday: 08:30 – 12:30 (1 in 4 rota)
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Service Technician - Toyota & Lexus employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - Toyota & Lexus
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Snows Motor Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service technician roles. We should also be ready to showcase our technical skills with real-life examples from previous jobs.
✨Tip Number 3
Dress the part! When we show up for an interview, let’s make sure we look professional and ready to represent the Snows brand. First impressions matter, especially in customer service roles.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. Let’s express our enthusiasm for the role and remind them why we’re the perfect fit for their team.
We think you need these skills to ace Service Technician - Toyota & Lexus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Technician role. Highlight your relevant experience, especially in fault diagnosis and customer service, as these are key for us at Snows.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the automotive industry and your commitment to delivering first-class service. Let us know why you want to join our team and how you can contribute!
Showcase Your Skills: Don’t forget to mention your qualifications like City & Guilds or NVQ. We love seeing candidates who are proactive about their training and development, so share any relevant courses or certifications you've completed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Snows Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to Toyota and Lexus vehicles. Familiarise yourself with common faults, repair processes, and the latest technologies. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since delivering first-class customer service is key for this position, prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction.
✨Be Ready to Discuss Teamwork
As a Service Technician, you'll need to work effectively as part of a team. Prepare to share experiences where you collaborated with colleagues to achieve a common goal. Highlight your flexibility and how you can adapt to different team dynamics.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available, the team culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.