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For Companies At a Glance
- Tasks: Be the go-to person for customers needing vehicle advice and service updates.
- Company: Join Snows Motor Group, a top automotive retailer known for exceptional service.
- Benefits: Enjoy a competitive salary, bonus scheme, and 30 days holiday plus perks like discounted services.
- Why this job: This role offers growth opportunities in a supportive environment with a focus on customer satisfaction.
- Qualifications: Strong interpersonal skills and retail experience preferred; must have a full clean driving licence.
- Other info: Flexible working hours and potential for uncapped earnings through bonuses.
The predicted salary is between 22000 - 28000 £ per year.
The Driving Spirit
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service Advisor to join our fantastic Snows Vauxhall based at Basingstoke.
Your day
As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service. Your day will include:
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance/company car scheme/ Uncapped earnings potential through commission or bonus structures.
Hours of work: Mon - Fri: 08:00 - 18:00 (with 1 hour for lunch)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Service Advisor employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Snows Motor Group and their values. Understanding their commitment to exceptional customer service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your automotive knowledge, especially regarding common servicing and repair queries. Being able to speak confidently about mechanical issues will impress the interviewers and show that you can provide valuable guidance to customers.
✨Tip Number 3
Prepare examples from your past experiences where you've delivered excellent customer service. Highlighting specific situations where you went above and beyond will showcase your interpersonal skills and work ethic, which are crucial for a Service Advisor role.
✨Tip Number 4
Network with current or former employees of Snows Motor Group if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Advisor. Tailor your application to highlight relevant experience and skills that match what Snows Motor Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in automotive retail if applicable. Use bullet points for clarity and focus on achievements that demonstrate your interpersonal skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Snows Motor Group that appeal to you and how your background makes you a great fit for the Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Snows Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Your Knowledge of Automotive Services
Familiarise yourself with common automotive services and repairs. During the interview, be ready to discuss how you would explain these services to customers. This shows that you understand the technical side of the job and can communicate effectively with both customers and technicians.
✨Emphasise Your Organisational Skills
The role requires managing multiple tasks simultaneously. Prepare to discuss how you prioritise your workload and keep track of customer records and job progress. Providing examples of your organisational strategies will demonstrate your ability to meet deadlines and manage time effectively.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and expectations for the Service Advisor role. This not only shows your interest in the position but also helps you determine if the company is the right fit for you.
