Senior Corporate sales administrator

Overview

Location: Basingstoke, Hampshire. Category: Vauxhall – Basingstoke (SVxB). Vacancy Type: Permanent/Full Time. Salary: £30,000.

Senior Fleet Sales Administrator Role & Purpose The Senior Fleet Sales Administrator is a member of the Fleet Sales team and will report to the Snows Stellantis Fleet Manager. The Senior Fleet Sales Administrator will provide support to the site’s Fleet sales team, ensuring efficient processing of fleet vehicle orders. At Snows… Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners. The customer experience is at the heart of our business, and we ensure that this level of service is applied to both our internal and external customers.

Responsibilities

• General administration support
• Manage the administration team and ensure necessary tasks are completed in a timely manner to meet deadlines whilst maintaining the required level of standards expected.
• Ensure all administrators are trained in line with company policy and have the required skill level on brand systems.
• Carry out quarterly one to ones of the administration team in conjunction with the Stellantis fleet Manager.
• Ensure delivery schedule is up to date and communicated to hub team.
• Work alongside Fleet broker specialist to ensure Leaselink/Select and other order platforms are updated in line with our SLA’s time frame.
• Print off all daily Invoices from manufacturers system (EDM) and upload on to Internal system and forward on as necessary if a retail sales vehicle.
• Liaises with the fleet sales team to process orders as required in the appropriate manufacturer systems and maintain up to date knowledge of these platforms.
• Ensure orders are inputted into companies DMS system and amended as needed through order to delivery process to match final invoice request.
• Update corporate customers weekly with the status of all orders using relevant portal systems or E-mail, or as and when contacted by the client.
• Upload required information on to Ideal file (Delivery notes, RAV etc)
• Completes all pre-delivery related administration (e.g., vehicle registration utilising RAV.)
• Liaise with accounts to ensure prompt response to all queries including VSL, payments in to the bank and other reports as necessary.
• Keep an updated vehicle arrival to delivery schedule to include actions required such as PDI, Plates, valet, accessories needed and outside contractor visits.
• Works with fleet sales manager and specialists to complete sales invoicing, ensuring all costs are included in time to get funding in prior to taxation and release of vehicle.
• In the event of a problem ownership of the issue and liaison with relevant parties and Manager is required, to solve the issue in the best interests of the customer, department and leasing company
• Keep order bank spread sheet updated daily.
• Liaise with customers once cars arrive into stock and book deliveries with appropriate delivery agent.
• Email Brokers/ leasing companies copies of delivery notes, RAV, invoices etc as and when required.
• Provides appropriate data input for the dealership financial reporting and customer database management purposes.
• Promote and maintain positive people relations across the group.
• The sales administrator may also be asked from time to time to carry out other tasks not outlined above.

Skills & Competencies

• Able to plan, organise self and meet agreed work deadlines.
• Good listener with the ability to advise and support our teams across the Group.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• Ability to work to tight deadlines to achieve the business needs.
• Able to react positively to organisational and market changes.
• Good analytical, problem solving and planning skills.
• Able to research a subject and find an appropriate solution.

Essential & Desirable Skills & Qualifications

Essential:

• Fluent written and spoken English.
• PC, Microsoft, web literate.
• Full, clean driving licence.

Desirable:

• Proven track record of individual excellence.
• Previous Sales Administration.