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- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Motor Group, a top automotive retailer with a focus on exceptional service.
- Benefits: Competitive salary, bonus scheme, company car, and 30 days holiday.
- Why this job: Make a real difference in customer experiences at a prestigious BMW dealership.
- Qualifications: Strong interpersonal skills and experience in a customer-facing role required.
- Other info: Great development opportunities and a supportive team environment.
The predicted salary is between 27000 - 36000 £ per year.
Location: Portsmouth Region Hampshire
Category: BMW - Portsmouth (SBP) (Service)
Vacancy Type: Permanent/Full Time
Salary: £27,000 - £36,000 OTE Competitive Salary (Uncapped)
Job Summary:
The Driving Spirit Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service Advisor to join our fantastic BMW Dealership based at Portsmouth.
Your day:
- As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles.
- You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/ Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.
Hours of work:
- Week 1, Monday - Friday 7:45am - 5pm (30 Mins For Lunch)
- Week 2, 8.30am - 6pm (30 Mins For Lunch)
- 1 in 7 Saturdays 8.30am - 12.30pm (No Lunch)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Service Advisor - BMW in Portsmouth employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - BMW in Portsmouth
✨Tip Number 1
Get to know the company! Research Snows Motor Group and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Snows team. Don’t miss out!
We think you need these skills to ace Service Advisor - BMW in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any customer service experience and automotive knowledge you have, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to work with Snows Motor Group and what makes you the ideal candidate. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Interpersonal Skills: Since this role is all about customer interaction, make sure to mention any relevant experiences where you've excelled in communication or problem-solving. We want to know how you handle customer queries and ensure satisfaction.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible to increase your chances of being shortlisted. Remember, the sooner you apply, the better!
How to prepare for a job interview at Snows Group
✨Know Your Stuff
Make sure you brush up on BMW's services and products. Familiarise yourself with common customer queries and how to address them. This will show that you're not just interested in the role, but also in providing top-notch service.
✨Show Off Your People Skills
As a Service Advisor, you'll be the face of the dealership. Practice your interpersonal skills by engaging in mock conversations. Think about how you can make customers feel valued and understood, as this is key to excelling in the role.
✨Be Organised
Demonstrate your ability to plan and organise during the interview. Bring a notebook with questions and points you want to discuss. This shows that you’re proactive and ready to manage the flow of information effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the position and aligns with the high standards of the BMW brand.