Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage bookings, and drive sales through effective communication.
- Company: Join Snows, a family-run automotive group focused on outstanding customer experiences.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and colleague happiness.
- Qualifications: 2 years in a telephony role, strong communication skills, and a full driving licence.
- Other info: Fast-paced environment with a focus on teamwork and achieving targets.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Lead Management Executive reports to the CLM Supervisor and will be a valuable member of the Customer Contact Centre and the BMW & MINI Division. You will have a dotted line to the Customer Contact Centre team. The Customer Lead Management Executive will be an active participant in delivering the booking and sales targets as well as supporting the Group with its goals, aspirations, and meeting & exceeding the expectations of both the customer and the brand.
Snows is a large, family run, automotive group based in the South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.
Responsibilities:
- Promote and maintain positive people relations across the business.
- Deliver the key performance indicators during the Customer booking and up-selling of key products to help the business hit focused sales targets.
- Active selling of retention tools such as Service Inclusive plans, or Brand Specific Packages, Pay monthly options of Bumper.
- Enhance digital awareness with the customer through the MyBMW or MyMINI App, through a streamlined proposition.
- Required to answer inbound and make outbound calls relating to booking reminders, digital leads, and securing new business into the company.
- Outbound calls focusing on deferred identified work to secure business.
- Deal effectively & efficiently with issues including customer complaints and resolution.
- Adhering to quality metrics for making high quality bookings and providing the best in customer service to our customers.
- Confidently make responsible decisions.
- Carry out project work as and when required.
- Comply with all of Snows policies and procedures.
- Work efficiently and in an organised and controlled way, specifically at peak times.
- Able to plan, organise self and meet agreed work deadlines.
- Good listener with the ability to advise and support our team within our team.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- Ability to work to tight deadlines to achieve the business needs.
- Able to react positively to organisational and market changes.
- Good analytical, problem solving and planning skills.
- Able to research a subject and find an appropriate solution.
Essential & Desirable Skills & Qualifications:
- Minimum of 2 years’ experience within a telephony based role.
- Fluent in written and spoken English.
- Full, clean driving licence.
- Experience in leading by example and assisting colleagues in past roles.
- Exposure to upselling.
- Delivery of targets in a previous role.
Team Values:
- Honesty
- Integrity
- Respect for People
We provide open and honest guidance with all our customers, both internal and external. We act with integrity, trust, and responsibility in everything that we do. We are ambassadors for all our customers in promoting good working practices.
Customer Lead Management Executive in Portsmouth employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Lead Management Executive in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Snows' values and how they prioritise customer experience and colleague happiness. This will help you align your answers with what they care about.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephony work, make sure you're comfortable speaking clearly and confidently over the phone. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Show off your upselling experience! Be ready to share specific examples of how you've successfully upsold products in the past. This will demonstrate your ability to hit those sales targets they’re after.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and helps keep you on their radar.
We think you need these skills to ace Customer Lead Management Executive in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Lead Management Executive role. Highlight your experience in telephony-based roles and any upselling achievements you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Customer Service Skills: Since customer experience is at the heart of what we do, emphasise your ability to handle customer complaints and provide top-notch service. Share specific examples of how you've gone above and beyond for customers in previous roles.
Be Organised and Detail-Oriented: In a busy department like ours, organisation is key! Mention any tools or methods you use to stay organised and meet deadlines. We love candidates who can juggle multiple tasks while maintaining attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Snows family!
How to prepare for a job interview at Snows Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Lead Management Executive. Familiarise yourself with Snows' values and how they prioritise customer experience. This will help you demonstrate your alignment with their goals during the conversation.
✨Showcase Your Sales Skills
Be prepared to discuss your previous experience in upselling and meeting sales targets. Have specific examples ready that highlight your ability to promote products effectively and how you’ve contributed to achieving KPIs in past roles.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved customer complaints or issues. Snows values effective communication and problem-solving, so share how you handled these situations and what the outcomes were.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if Snows is the right fit for you.
