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- Tasks: Manage the Aftersales team to ensure top-notch customer service and profitability.
- Company: Join Snows Motor Group, a leading automotive retailer with a focus on exceptional service.
- Benefits: Competitive salary, bonus scheme, 30 days holiday, and great development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Experience in the retail motor industry and strong team management skills.
- Other info: Enjoy a supportive environment with excellent career growth potential.
The predicted salary is between 43000 - 57000 £ per year.
Location: BMW Portsmouth
Region: Hampshire
Category: BMW - Portsmouth (SBP)(Service)
Vacancy Type: Permanent/Full Time
Salary: £50,000 - £55,000 OTE Competitive Salary (Uncapped)
Job Summary:
The Driving Spirit. Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are on the lookout for an Assistant Service Manager to ensure the best post-sale care is delivered by the team at our Snows BMW, Portsmouth.
Your day:
- Help manage the dealership’s Aftersales team to deliver profitability and customer satisfaction.
- Ensure that the Service team work effectively with Sales and Administration (and where necessary across other dealerships) to ensure excellent customer service.
- Assist in managing the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.
- Review and improve Aftersales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship.
- Assist in managing all HR issues to ensure the team are operating at an optimum level for the business.
- Manage warranty claims processing, ensuring manufacturer's requirements are followed.
- Assist in managing local promotions and aftersales marketing activities to achieve maximum coverage and results with new and lapsed customers.
Have you got what it takes?
- Technical knowledge gained in retail motor industry.
- Numerate and articulate.
- A full clean driving licence.
- Delivers Excellent Customer Service - experience in a similar after sales environment.
- Develops self and others - has experience managing a team.
- Delivers a result and makes things happen - has experience of a target driven environment.
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows.
- Birthday day off.
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance.
Hours of Work: Monday to Friday 08:00 – 18:00 (with 1 hour for lunch).
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.
Assistant Service Manager - BMW in Portsmouth employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager - BMW in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Snows Motor Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to aftersales management. Think about how you can demonstrate your experience in delivering excellent customer service and managing teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Snows family.
We think you need these skills to ace Assistant Service Manager - BMW in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Manager role. Highlight your experience in the retail motor industry and any relevant management skills. We want to see how you can deliver excellent customer service and meet targets!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Snows BMW Portsmouth. Share specific examples of how you've managed teams or improved customer satisfaction in the past.
Showcase Your Technical Knowledge: Since this role requires technical knowledge, don’t forget to mention any relevant qualifications or experiences. We love seeing candidates who understand the ins and outs of the automotive industry!
Apply Early!: We encourage you to apply as soon as possible since we’ll be interviewing throughout the application period. Don’t miss out on the chance to join our fantastic team at Snows – get your application in through our website today!
How to prepare for a job interview at Snows Group
✨Know Your BMW Inside Out
Make sure you brush up on your knowledge of BMW vehicles and their aftersales services. Familiarise yourself with the latest models, features, and any recent news about the brand. This will show your passion for the role and help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you resolved issues or improved customer satisfaction. This is crucial for the Assistant Service Manager role, so be ready to discuss how you can maintain and enhance the brand experience.
✨Demonstrate Team Management Experience
Since this role involves managing a team, be prepared to talk about your leadership style and how you've successfully managed teams in the past. Highlight any training or performance management initiatives you've implemented that led to improved results.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a fast-paced environment. Think about situations where you had to make quick decisions or manage resources effectively, and be ready to share those stories.