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- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Motor Group, a top automotive retailer with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, bonus scheme, and a company car.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong interpersonal skills and experience in a customer-facing role are essential.
- Other info: Full training provided, plus excellent development opportunities and 30 days holiday.
The predicted salary is between 27000 - 36000 ÂŁ per year.
Location: Plymouth Region, Devon
Category: Toyota - Plymouth (STP) (Service)
Vacancy Type: Permanent/Full Time
Salary: ÂŁ27,000-ÂŁ36,000 OTE Competitive Salary (uncapped)
Job Summary
The Driving Spirit
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service Advisor to join our fantastic Snows Toyota based at Plymouth.
Your day
As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service. Responsibilities include:
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow-up systems.
- Providing customers with estimates, and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and able to demonstrate experience in a customer-facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary (Pro rata for part-time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance/company car scheme/Uncapped earnings potential through commission or bonus structures.
Hours of work: Monday - Friday: 08:00 - 18:00 (with 1 hour for lunch)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Important Consent Note
By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.
Service Advisor in Plymouth employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Plymouth
✨Tip Number 1
Get to know the company! Research Snows Motor Group and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their exceptional service.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Prepare questions for your interview! Show us you're genuinely interested in the role by asking about team dynamics, training opportunities, and how success is measured in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re proactive and keen to join the Snows family. Don’t wait too long; apply early to avoid missing out!
We think you need these skills to ace Service Advisor in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant automotive knowledge. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with what we're looking for. Let us know why you’d be a great fit for Snows Toyota.
Show Off Your Interpersonal Skills: As a Service Advisor, strong interpersonal skills are key. In your application, give examples of how you've successfully interacted with customers in the past. We love to see how you handle different situations!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s quick and easy, and we’ll get your application directly into our system. Don’t miss out on this opportunity!
How to prepare for a job interview at Snows Group
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services and repairs. Familiarise yourself with common issues customers face and how to address them. This will show that you're not just a people person, but also someone who understands the technical side of things.
✨Customer Service is Key
Since you'll be the first point of contact for customers, practice your customer service skills. Think about how you would handle different scenarios, like a customer unhappy with a service or needing urgent advice. Demonstrating empathy and problem-solving skills can really set you apart.
✨Show Your Organisational Skills
As a Service Advisor, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed your time and organised workloads. This will help illustrate your ability to meet deadlines and keep everything running smoothly.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you too.