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- Tasks: Assist customers with parts inquiries and manage orders efficiently.
- Company: Join Snows Motor Group, a top automotive retailer in the South of England.
- Benefits: Enjoy a competitive salary, 30 days holiday, and various employee perks.
- Why this job: Be part of a supportive team with excellent training and growth opportunities.
- Qualifications: Technical knowledge or experience with vehicle parts is essential.
- Other info: Flexible working hours and a friendly work environment await you!
The predicted salary is between 22000 - 28000 ÂŁ per year.
Location: Southampton Region, Hampshire
Category: Vauxhall - Southampton (SVxS)(Service)
Vacancy Type: Permanent/Full Time
Salary: ÂŁ26,000 - ÂŁ35,000 OTE Competitive Salary (Uncapped)
Job Summary:
The Driving Spirit. Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Parts Advisor to join our Jeep and Vauxhall team at Snows Group based in Southampton.
Your day:
- The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts department's business through structured direct selling.
- Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
- Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
- Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
- Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
- Maintain a good working relationship with all internal and external customers updating prospect records as necessary.
Have you got what it takes?
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintains good, accurate quality of work.
- Technical Qualification or proven experience of working with vehicle parts.
- Able to communicate effectively with team, manage external relationships and customer relationships.
- PC and web literate.
Hours of work: Monday to Friday 08:30 - 17:30 (with 1 hour for lunch)
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off.
- Discounted MOTs, Service and Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role dependant – tool box insurance.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Important Consent Note: By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.
Thank you for applying to Snows.
Parts Advisor - Jeep Vauxhall employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Jeep Vauxhall
✨Tip Number 1
Familiarise yourself with the Jeep and Vauxhall brands, especially their parts and services. Understanding the specific products you’ll be dealing with will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves direct selling and customer interaction, showcasing your ability to handle enquiries and build relationships will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Snows Motor Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare for questions related to inventory management and technical knowledge of vehicle parts. Being able to discuss your experience in these areas will demonstrate your readiness for the role and your commitment to delivering quality service.
We think you need these skills to ace Parts Advisor - Jeep Vauxhall
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Parts Advisor position. Tailor your application to highlight relevant experience and skills that match what Snows Motor Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with vehicle parts, customer service, and any technical qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet deadlines and maintain attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Snows Motor Group that appeal to you and explain how your background makes you a great fit for the Parts Advisor position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Snows Group
✨Know Your Parts
Familiarise yourself with the parts and services offered by Jeep and Vauxhall. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. This role requires strong communication skills and the ability to handle enquiries courteously, so showcasing your experience in this area will be beneficial.
✨Attention to Detail
Highlight your attention to detail during the interview. Discuss how you ensure accuracy in ordering and handling parts, as well as how you manage stock discrepancies. This quality is essential for maintaining the high standards expected at Snows Motor Group.
✨Demonstrate Teamwork
Be ready to talk about your experience working in a team environment. The role involves maintaining good relationships with both internal and external customers, so sharing examples of successful collaboration will help you stand out.