At a Glance
- Tasks: Assist customers with parts inquiries and boost sales through effective communication.
- Company: Join Snows Motor Group, a top automotive retailer in the South of England.
- Benefits: Enjoy a competitive salary, 30 days holiday, and discounts on services.
- Other info: Flexible working hours with occasional Saturday shifts.
- Why this job: Be part of a supportive team with excellent training and growth opportunities.
- Qualifications: Technical knowledge or experience with vehicle parts is essential.
The predicted salary is between 22000 - 28000 £ per year.
Location BMW & MINI Portsmouth Region Hampshire Category BMW - Portsmouth (SBP) (Parts) Vacancy Type Permanent/Full Time Salary £27,000-£33,000 OTE Competitive Salary (Uncapped) Job Summary
The Driving Spirit
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Parts Advisor to join our BMW, team at Snows Group based in Portsmouth.
Your day
The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts department's business through structured direct selling.
Your day will include:
- Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
- Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
- Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
- Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
- Maintain a good working relationship with all internal and external customers updating prospect records as necessary.
Have you got what it takes?
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintains good, accurate quality of work.
- Technical Qualification or proven experience of working with vehicle parts.
- Abe to communicate effectively with team, manage external relationships and customer relationships.
- PC and web literate.
Hours of work:
Week1 Monday-Friday 7am-5pm (60 mins for lunch) Week2 Monday-Friday 8am-6pm (60 mins for lunch)
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off
- Discounted MOTs, Service and Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role dependant – tool box insurance
** Important Consent Note **By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.
Thank you for applying to Snows.
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Parts Advisor in Portsmouth employer: Snows Group
Snows is an exceptional employer, offering a competitive salary and a supportive work culture that prioritises both customer satisfaction and employee well-being. As a family-run automotive group in the picturesque South West, we provide our Mobile Cosmetic Paint Technicians with state-of-the-art facilities and opportunities for professional growth, ensuring a fulfilling career in a dynamic environment where honesty, integrity, and respect are at the core of our values.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Portsmouth
✨Tip Number 1
Familiarise yourself with Vauxhall parts and services. Understanding the specific products you’ll be dealing with will not only boost your confidence but also impress your potential employers during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves direct selling and customer interaction, showcasing your ability to handle enquiries and build relationships can set you apart from other candidates.
✨Tip Number 3
Network within the automotive industry. Connecting with current or former employees of Snows Motor Group or similar companies can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for situational questions in interviews. Think about scenarios where you've successfully managed customer relationships or resolved issues, as these examples will demonstrate your suitability for the Parts Advisor role.
We think you need these skills to ace Parts Advisor in Portsmouth
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Parts Advisor position. Tailor your application to highlight relevant experience and skills that match what Snows Motor Group is looking for.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your experience with vehicle parts, customer service, and any technical qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet deadlines and maintain quality work.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experience align with the job requirements, particularly in areas like customer relations and parts management.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Parts Advisor role.
How to prepare for a job interview at Snows Group
✨Know Your Parts
Familiarise yourself with the various vehicle parts and their functions. Being able to discuss specific parts and their benefits during the interview will demonstrate your technical knowledge and passion for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries courteously and efficiently, as this is crucial for a Parts Advisor role.
✨Attention to Detail
Emphasise your attention to detail by discussing experiences where accuracy was key. This could include managing stock discrepancies or ensuring correct order processing, which are vital in this position.
✨Showcase Your Communication Skills
Be ready to demonstrate your communication skills. Discuss how you effectively manage relationships with both customers and team members, as strong interpersonal skills are essential for success in this role.
