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For Companies At a Glance
- Tasks: Assist customers with parts inquiries and boost sales through effective communication.
- Company: Join Snows Motor Group, a top automotive retailer in the South of England.
- Benefits: Enjoy a competitive salary, 30 days holiday, and discounts on services.
- Why this job: Be part of a supportive team with excellent training and growth opportunities.
- Qualifications: Technical knowledge or experience with vehicle parts is essential.
- Other info: Flexible working hours with occasional Saturday shifts.
The predicted salary is between 22000 - 28000 £ per year.
Location: BMW & MINI Portsmouth Region Hampshire
Category: BMW – Portsmouth (SBP)
Vacancy Type: Permanent/Full Time
Salary: £27,000 – £33,000 OTE
Job Summary
Parts Advisor
Role & Purpose
The Parts Advisor is a member of the Parts Team and will report to the Parts Manager at Snows. The Parts Advisor’s role is to help deliver profitability and customer satisfaction.
At Snows
Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. The customer experience is at the heart of our business and we ensure that this level of service is applied to both our internal and external customers.
Responsibilities
- To satisfy all parts customers’ requirements and increase all aspects of the parts department’s business through structured direct selling.
- To be totally conversant with all procedures and routines within the Parts Department.
- Ensure a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling cash, cheques and accounts.
- Accurately interpret ETK and parts catalogue systems.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Parts Manager.
- Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
- Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
- Pack and load parts correctly to avoid damage or loss, for despatch to customers via van delivery or postal/carrier services.
- Maintain display areas with clean up‑to‑date stock in accordance with corporate standards.
- Assist with stock checking as may be required, ensuring accurate information is maintained on computer systems.
- Assist with delivery of parts as may be necessary.
- Attend correct training commensurate with experience, including Brand courses, on‑site and other specialist training as found to be necessary.
- Maintain an up‑to‑date knowledge on all products and procedures, reading bulletins and technical information supplied by car makers.
- Assist colleagues through the sharing of experience and knowledge in all aspects of the job.
- Maintain a good working relationship with all internal and external customers updating prospect records as necessary.
Skills & Competencies
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- Able to react positively to organisational and market changes.
- Technical Qualification or proven experience of working with vehicle parts.
- Abe to communicate effectively with team, manage external relationships and customer relationships to deliver required information in a timely way.
Essential & Desirable Skills & Qualifications
Essential
- Fluent written and spoken English.
- PC, Microsoft, web literate.
- Full, clean driving licence.
Desirable
- Proven track record of individual excellence
Team Values
Honesty
Integrity
Respect for People
We provide open and honest guidance with all our customers, both internal and external.
We act with integrity, trust, and responsibility in everything that we do.
We are ambassadors for all our customers in promoting good working practices.
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Parts Advisor employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with Vauxhall parts and services. Understanding the specific products you’ll be dealing with will not only boost your confidence but also impress your potential employers during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves direct selling and customer interaction, showcasing your ability to handle enquiries and build relationships can set you apart from other candidates.
✨Tip Number 3
Network within the automotive industry. Connecting with current or former employees of Snows Motor Group or similar companies can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for situational questions in interviews. Think about scenarios where you've successfully managed customer relationships or resolved issues, as these examples will demonstrate your suitability for the Parts Advisor role.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Parts Advisor position. Tailor your application to highlight relevant experience and skills that match what Snows Motor Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with vehicle parts, customer service, and any technical qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet deadlines and maintain quality work.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experience align with the job requirements, particularly in areas like customer relations and parts management.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Parts Advisor role.
How to prepare for a job interview at Snows Group
✨Know Your Parts
Familiarise yourself with the various vehicle parts and their functions. Being able to discuss specific parts and their benefits during the interview will demonstrate your technical knowledge and passion for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries courteously and efficiently, as this is crucial for a Parts Advisor role.
✨Attention to Detail
Emphasise your attention to detail by discussing experiences where accuracy was key. This could include managing stock discrepancies or ensuring correct order processing, which are vital in this position.
✨Showcase Your Communication Skills
Be ready to demonstrate your communication skills. Discuss how you effectively manage relationships with both customers and team members, as strong interpersonal skills are essential for success in this role.
