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- Tasks: Provide IT support and ensure smooth operations for colleagues across the Group.
- Company: Join Snows Group, a top automotive retailer known for outstanding customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real difference in IT support.
- Qualifications: 1+ years in IT support, strong problem-solving skills, and a passion for tech.
- Other info: Exciting career path with hands-on experience across various locations.
The predicted salary is between 30000 - 42000 £ per year.
The IT Support Executive is a member of the IT Team and will report to the Head of IT. The IT Support Executive will provide proactive operational IT and administrative support to our Colleagues at all levels across the Group and will be an active participant in delivering the IT services.
Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners. The customer experience is at the heart of our business and we ensure that this level of service is applied to both our internal and external customers.
Responsibilities
- Monitor ticket queues and chase as required, updating staff with fault progress and timescales
- Log/Process all helpdesk calls in a timely manner and wherever possible closing helpdesk calls directly
- The support of hardware and software for devices and applications
- Maintaining records of software licences
- End user and product support for printers/photocopiers
- OS Setup/Support – Microsoft Windows 11 and Mac OS
- Respond to and log calls, escalating calls as required with key support vendors
- Manage and set up new hardware following IT policies and procedures
- The support of Microsoft products such as Office 365
- Maintain awareness of Snows Motor Group IT Infrastructure
- Amending/Manage user\’s accounts on various systems including (but not limited to) Active Directory, Microsoft 365, Manufacturer Systems.
- Logging of faults to 3rd parties and chasing relevant technical teams
- Maintain awareness of Staffing levels, Virus Alerts, potential threats / problems that will affect Snows Motor Group Systems and act accordingly in the absence of a senior staff.
- Maintain a high level of physical and data security
- Creations of ‘how to’ user guides for staff
- Support of the Mobile Device Management for all business tablets and mobiles
- Visiting sites in the south of England where ‘hands on’ is necessary
- Should a system issue or outage occur you will be expected to make all available effort to get the systems backup which may include working unsociable hours.
- Any other duties and projects specified by the I.T. Management that may arise from time to time.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- Ability to work to tight deadlines to achieve the business needs.
- Good analytical, problem solving and planning skills.
- Able to research a subject and find an appropriate solution.
- Strong interpersonal skills and relationship management
- Enthusiasm for continual learning
- Knowledge of applicable data privacy practices and laws.
Essential & Desirable Skills & Qualifications
- Minimum of 1 years’ experience in a similar role.
- Fluent written and spoken English.
- In-depth knowledge of hardware and software
- Up-to-date knowledge of the latest IT and software trends
- Willingness to sometimes work unsociable hours
- Qualified to degree level or equivalent in an IT discipline
- IT Support Helpdesk Software – Service Desk Plus or other software
- Experience of supporting Apple and Android products
IT Team Values
Be Transparent
Own It
Together we are stronger. We deliver more success through shared goals and mutual support.
Operate with honesty and integrity. When we see a problem, move to solve it.
#J-18808-Ljbffr
IT Support Executive employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Executive
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Snows Group. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common IT support scenarios and questions. Think about how you'd handle specific technical issues or customer service situations. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share examples of how you've tackled challenges in previous roles. Highlight your analytical thinking and how you’ve successfully resolved issues, as this is key for an IT Support Executive.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with hardware and software, and any relevant qualifications. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission at Snows Group. Be sure to mention your problem-solving skills and enthusiasm for learning.
Showcase Your Communication Skills: As an IT Support Executive, you'll be interacting with colleagues at all levels. Make sure your application demonstrates your strong interpersonal skills and ability to communicate technical information clearly. We love candidates who can connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Snows Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially the latest trends. Be ready to discuss your experience with Microsoft products like Office 365 and any helpdesk software you've used. This will show that you're not just familiar with the tools but can also provide effective support.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you had to troubleshoot a problem or manage a ticket queue. Highlight your analytical skills and how you approach finding solutions under pressure.
✨Show Your Customer Service Flair
Since customer experience is key for Snows Group, be ready to talk about how you've provided excellent service in previous roles. Share stories that illustrate your strong interpersonal skills and how you’ve built relationships with colleagues or clients.
✨Be Ready for Hands-On Scenarios
Given the role may require 'hands-on' support, think about how you would handle real-time issues. Prepare for potential situational questions where you might need to demonstrate your ability to work under tight deadlines or during unsociable hours. Show that you're adaptable and ready to jump in when needed.
