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- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Motor Group, a top automotive retailer with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, bonus scheme, and a company car.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong interpersonal skills and experience in a customer-facing role are essential.
- Other info: Full training provided, plus excellent development opportunities and 30 days holiday.
The predicted salary is between 27000 - 36000 £ per year.
Location: Exeter Region, Devon
Category: Toyota - Exeter (STE) (Service)
Vacancy Type: Permanent/Full Time
Salary: £27,000 - £36,000 OTE Competitive salary (Uncapped)
Job Summary
The Driving Spirit. Based in the South and South‐West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service Advisor to join our fantastic Toyota dealership at Exeter.
Your day
As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your day will include:
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance/company car scheme/ Uncapped earnings potential through commission or bonus structures.
Hours of work: Mon - Fri 08.00 - 18.00 1 hour for lunch
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Service Advisor - Toyota in Exeter employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Toyota in Exeter
✨Tip Number 1
Get to know the company! Research Snows Motor Group and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their exceptional service.
✨Tip Number 2
Practice your customer service scenarios. As a Service Advisor, you'll be the go-to person for customers. We recommend role-playing common situations with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows us that you take the opportunity seriously and are ready to represent the Snows brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows us that you're genuinely interested in the role and appreciate the time we took to meet you.
We think you need these skills to ace Service Advisor - Toyota in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. A personalised CV shows us you're genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join our Toyota dealership in Exeter and how your skills can contribute to our team. Keep it friendly and professional.
Show Off Your Interpersonal Skills: Since this role is all about customer interaction, make sure to showcase your interpersonal skills in your application. Share examples of how you've provided excellent service in the past – we love hearing about real experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at Snows Group
✨Know Your Stuff
Make sure you’re familiar with Toyota's products and services. Brush up on the latest models, features, and any recent news about the brand. This will show your genuine interest and help you answer questions confidently.
✨Customer Service Focus
Since the role is all about delivering excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations that highlight your interpersonal skills and problem-solving abilities.
✨Practice Common Questions
Anticipate common interview questions for a Service Advisor role, such as how you handle difficult customers or manage multiple tasks. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the opportunity and reflects the high standards expected in the automotive industry.