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- Tasks: Assist customers with parts inquiries and boost sales through effective communication.
- Company: Join Snows, a leading automotive company with a supportive culture.
- Benefits: Competitive salary, bonus scheme, 30 days holiday, and life assurance.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Experience with vehicle parts and strong communication skills required.
- Other info: Full training provided and excellent development opportunities available.
The predicted salary is between 23000 - 30000 ÂŁ per year.
Location: Exeter Region Devon
Category: Toyota - Exeter (STE) (Parts)
Vacancy Type: Permanent/Full Time
Salary: ÂŁ27,000 - ÂŁ36,000 OTE Competitive Salary (Uncapped)
Job Summary
The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts department's business through structured direct selling.
Responsibilities
- Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
- Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids.
- Make ready for credit return including all necessary paperwork.
- Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
- Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
- Maintain a good working relationship with all internal and external customers updating prospect records as necessary.
Qualifications
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintains good, accurate quality of work.
- Technical Qualification or proven experience of working with vehicle parts.
- Able to communicate effectively with team, manage external relationships and customer relationships.
- PC and web literate.
Hours of work
Monday - Friday 08.30-18.00
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off.
- Discounted MOTs, Service and Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role dependant – tool box insurance.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Important Consent Note
By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.
Thank you for applying to Snows.
Parts Advisor - Toyota in Devon employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Toyota in Devon
✨Tip Number 1
Get to know the company! Research Snows and understand their values, especially how they treat customers. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Parts Advisor, you'll need to interact with customers and team members regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Snows team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor - Toyota in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience with vehicle parts and customer service. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: In your application, emphasise your ability to communicate effectively. This role involves dealing with customers and team members, so let us know how you handle those interactions!
Be Detail-Oriented: Attention to detail is key in this job. When filling out your application, double-check for any errors and ensure all information is accurate. We appreciate a candidate who values quality work!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply early to avoid disappointment, as we’ll be reviewing applications on a rolling basis. Head over to our website and get started!
How to prepare for a job interview at Snows Group
✨Know Your Parts
Familiarise yourself with the parts and services offered by Toyota. Understand the benefits of each product and be ready to discuss how they can meet customer needs. This knowledge will help you answer questions confidently and demonstrate your passion for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will show that you can handle enquiries courteously and effectively, which is crucial for a Parts Advisor.
✨Attention to Detail
Since the role requires accurate ordering and checking of parts, be ready to discuss how you ensure quality and accuracy in your work. You might want to share specific strategies you use to avoid mistakes, as this will highlight your suitability for the position.
✨Build Relationships
Think about how you can maintain good working relationships with both internal and external customers. Be prepared to talk about your communication skills and how you manage relationships effectively. This will show that you understand the importance of teamwork and customer satisfaction in the role.