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- Tasks: Lead the Aftersales team to deliver top-notch customer service and profitability.
- Company: Join Snows Motor Group, a leading automotive retailer with a focus on exceptional service.
- Benefits: Enjoy 30 days holiday, competitive salary, and great development opportunities.
- Why this job: Make a real impact in customer satisfaction and grow your career in a dynamic environment.
- Qualifications: Passion for customer experience, strong communication skills, and a valid driving licence.
- Other info: Full training provided and excellent career growth potential.
The predicted salary is between 44000 - 66000 £ per year.
Location: Basingstoke, Hampshire.
Category: Peugeot - Basingstoke (SPB).
Vacancy Type: Permanent/Full Time.
Salary: £55,000 OTE Competitive Salary (uncapped).
The Driving Spirit: Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.
We are on the lookout for an Aftersales Manager to ensure the best post-sale care is delivered by the team at our Snows Peugeot dealership based in Basingstoke.
Your day: The Aftersales Manager will lead and manage the dealership’s Aftersales team to deliver profitability and customer satisfaction:
- Manage the Aftersales team ensuring all agreed customer service targets are met to maintain the brand experience.
- Ensure that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service.
- Manage the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.
Have you got what it takes?
- Passion for delivering an excellent customer experience.
- High level of communication skills.
- Good organisational and planning skills.
- A desire to achieve challenging goals and targets.
- Ability to make decisions.
- Valid driving licence.
What is in it for you?
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Birthday day off.
- Discounted MOTs, service, and parts.
- ‘Recommend a Friend’ and ‘Introducing a Customer’ scheme.
- Life Assurance benefit.
- Snows contributory pension scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role dependant – toolbox insurance.
Hours of work: Monday to Friday 08:00 - 18:00 (with 1 hour for lunch).
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Aftersales Manager in Basingstoke employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who know Snows Motor Group. A friendly chat can sometimes lead to insider info or even a referral that could give you the edge.
✨Tip Number 2
Prepare for the interview by researching Snows and their values. Show us that you’re not just another candidate; demonstrate your passion for delivering excellent customer experiences and how you can contribute to our team.
✨Tip Number 3
Practice your communication skills! As an Aftersales Manager, you'll need to convey ideas clearly and effectively. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Snows family.
We think you need these skills to ace Aftersales Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Aftersales Manager role. Highlight your customer service achievements and any relevant management experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer experiences and how your background aligns with our values at Snows.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply early to avoid disappointment, as we’ll be reviewing applications on a rolling basis. Head over to our website and get started!
How to prepare for a job interview at Snows Group
✨Know the Brand Inside Out
Before your interview, make sure you research Snows Motor Group and their values. Understand what sets them apart in the automotive industry, especially regarding customer service. This will show your passion for the brand and help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on achieving targets and enhancing customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to resolve customer complaints or improve service efficiency. Be ready to discuss how you would handle specific situations relevant to the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how success is measured in the Aftersales department. This demonstrates your genuine interest in the role and helps you gauge if it's the right fit for you.