Role: Technical Support / Helpdesk Support Specialist
Work Location & Hybrid Schedule
Location: United Kingdom (Hybrid)
Office Split
3 days per week: Brighton, UK office
2 days per week: London, UK office
About The Role
We are seeking a dedicated and customer-focused Technical Support / Helpdesk Support Specialist to join our dynamic IT team on behalf of a confidential client. In this role, you will act as the first point of contact for IT support, troubleshooting hardware, software, and network issues while delivering exceptional service to internal stakeholders.
Key Responsibilities
- Provide tier-1 and tier-2 technical support via ticketing system, phone, and in-person.
- Troubleshoot, diagnose, and resolve hardware, software, printer, and network connectivity issues.
- Set up, configure, and deploy workstations, laptops, mobile devices, and peripherals for new and existing employees.
- Manage user accounts, permissions, and access controls using Active Directory and Office 365.
- Document troubleshooting steps, solutions, and escalation procedures clearly within the knowledge base.
- Collaborate with senior IT teams to resolve complex, escalated technical issues.
Key Requirements
- Proven experience in a technical support, helpdesk, or IT customer service role.
- Strong working knowledge of Windows and macOS operating systems, Microsoft Office 365 suite, and standard enterprise applications.
- Exceptional communication, problem-solving, and interpersonal skills.
- Ability to commute reliably between Brighton and London according to the hybrid schedule.
Technical Support / Helpdesk Support Specialist employer: Snowrelic Inc
Snowrelic Inc is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, the company offers numerous opportunities for professional development and collaboration within cross-functional teams, ensuring that every team member can thrive and contribute to impactful projects. Additionally, the focus on cutting-edge technologies and best practices makes it a rewarding environment for those passionate about backend development and cloud solutions.
