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For Companies At a Glance
- Tasks: Support customers by solving data challenges and driving value with Snowplow solutions.
- Company: Join Snowplow, the leader in customer data infrastructure for AI, trusted by top digital brands.
- Benefits: Enjoy flexible working, competitive pay, generous holidays, and a MacBook allowance.
- Why this job: Be part of a dynamic team that empowers companies to harness their data for real impact.
- Qualifications: Ideal candidates have data expertise, SQL skills, and experience in analytics or engineering roles.
- Other info: Snowplow values diversity and inclusivity, welcoming talent from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Technical Account Manager
London – Hybrid or UK – Remote
About Snowplow
Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications—including advanced analytics, real-time personalisation engines, and AI agents.
Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications.
Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences, and detect fraud in real time.
The Opportunity
The Technical Account Manager (TAM) sits within our Technical Services team and reports to the Technical Account Management Lead. This customer-facing role blends technical expertise with consultative support, helping customers solve problems and get value from their data using Snowplow.
We view customer activation as key to retention and success. TAMs work closely with clients to understand their data goals and design tailored implementations that drive business outcomes.
We’re looking for a technically savvy, data-driven individual who thrives in a fast-paced environment and enjoys working with data teams to co-design solutions, implement use cases, and demonstrate impact. The role involves close collaboration with cross-functional teams—Engineering, Product, Sales, Support, and Marketing—to optimise customer strategies and expand use cases.
What you\’ll be doing:
● Partner with various Snowplow team members to support customer accounts, collaborating with them to deliver value within their unique and complex organisations.
● Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems.
● Work with customers to identify, diagnose and resolve technical challenges with their Snowplow solution – including front-end implementation, data modelling, real-time data processing, and more.
● Educate and enable our customers through tailored workshops and advisory sessions.
● Collaborate with our Solution Architects, to develop and evolve technical assets such as data models, implementation strategies, architectures, and supporting code to bring value to our customers as well as our internal teams.
● Develop domain expertise in key verticals through deep customer collaborations, general research and industry events/conferences.
● Work closely with the Customer Success and Strategic Account Management teams to develop long-term strategies and roadmaps for activation and adoption of Snowplow’s products.
● Continue learning and staying current with our products and related technologies, to assist and train both customers and other team members
We’d Love to Hear From You If Have:
● A solid understanding of the data space – cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack.
● Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer, data consultant, or data scientist.
● SQL and data modelling experience, and proficiency at manipulating data.
● Experience with direct management of a customer portfolio for continual successPrevious experience designing and implementing complex software solutions, including gathering/developing requirements and interacting with senior technical stakeholders (e.g. CTO, VP, Tech Lead).
● Previous experience of using Snowplow, (either BDP or open source) is ideal but not required
What We Offer You in Return:
A competitive package, including share options
Flexible working
A generous holiday allowance no matter where you are in the world
MacBook and home office equipment allowance
Enhanced maternity, paternity, shared parental and adoption leave
Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don\’t discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
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Technical Account Manager employer: Snowplow
Contact Detail:
Snowplow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Snowplow's products and services. Understanding their customer data infrastructure and how it integrates with AI will give you a significant edge during discussions with potential employers.
✨Tip Number 2
Network with current or former Technical Account Managers at Snowplow or similar companies. Engaging in conversations about their experiences can provide valuable insights into the role and help you tailor your approach.
✨Tip Number 3
Stay updated on industry trends related to data analytics and customer data infrastructure. Being knowledgeable about the latest technologies and methodologies will demonstrate your commitment and expertise in the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've solved complex technical challenges in previous roles. Highlighting your problem-solving skills and experience with data teams will resonate well with the hiring managers.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Skills: Emphasise your technical expertise in data infrastructure, SQL, and data modelling. Provide specific examples of how you've used these skills in previous roles to solve complex problems or improve processes.
Showcase Customer Engagement Experience: Since this role involves working closely with clients, include examples of your experience in customer-facing roles. Describe how you've successfully managed customer relationships and delivered value through consultative support.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for data and customer success. Use this opportunity to explain why you're excited about the opportunity at Snowplow and how you can contribute to their mission.
How to prepare for a job interview at Snowplow
✨Understand the Data Landscape
Make sure you have a solid grasp of the data space, including cloud infrastructure and database technologies. Brush up on SQL and data modelling, as these skills will be crucial in demonstrating your technical expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical challenges. Highlight your experience in working with clients to implement solutions that drive business outcomes, as this aligns closely with the role's responsibilities.
✨Familiarise Yourself with Snowplow
While previous experience with Snowplow is ideal, it's not mandatory. However, showing that you've done your homework on their products and how they fit into the customer data infrastructure landscape can set you apart from other candidates.
✨Emphasise Collaboration and Communication
As a Technical Account Manager, you'll need to work closely with various teams. Be ready to discuss your experience collaborating with cross-functional teams and how you’ve effectively communicated complex technical concepts to non-technical stakeholders.
