At a Glance
- Tasks: Support customers by solving data challenges and delivering tailored solutions.
- Company: Join Snowplow, a leader in customer data infrastructure for AI.
- Benefits: Competitive salary, flexible working, generous holiday allowance, and share options.
- Other info: Be part of a diverse and inclusive team with excellent growth opportunities.
- Why this job: Make an impact by helping clients unlock the power of their data.
- Qualifications: Experience in data roles and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Snowplow
Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications—including advanced analytics, real-time personalisation engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences, and detect fraud in real time.
The Opportunity
The Technical Account Manager (TAM) sits within our Technical Services team and reports to the Technical Account Management Lead. This customer-facing role blends technical expertise with consultative support, helping customers solve problems and get value from their data using Snowplow. We view customer activation as key to retention and success. TAMs work closely with clients to understand their data goals and design tailored implementations that drive business outcomes. We’re looking for a technically savvy, data-driven individual who thrives in a fast-paced environment and enjoys working with data teams to co-design solutions, implement use cases, and demonstrate impact. The role involves close collaboration with cross-functional teams—Engineering, Product, Sales, Support, and Marketing—to optimise customer strategies and expand use cases.
What you'll be doing:
- Partner with various Snowplow team members to support customer accounts, collaborating with them to deliver value within their unique and complex organisations.
- Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems.
- Work with customers to identify, diagnose and resolve technical challenges with their Snowplow solution – including front-end implementation, data modelling, real-time data processing, and more.
- Educate and enable our customers through tailored workshops and advisory sessions.
- Collaborate with our Solution Architects, to develop and evolve technical assets such as data models, implementation strategies, architectures, and supporting code to bring value to our customers as well as our internal teams.
- Develop domain expertise in key verticals through deep customer collaborations, general research and industry events/conferences.
- Work closely with the Customer Success and Strategic Account Management teams to develop long-term strategies and roadmaps for activation and adoption of Snowplow’s products.
- Continue learning and staying current with our products and related technologies, to assist and train both customers and other team members.
We’d Love to Hear From You If Have:
- A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack.
- Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer, data consultant, or data scientist.
- SQL and data modelling experience, and proficiency at manipulating data.
- Experience with direct management of a customer portfolio for continual success.
- Previous experience designing and implementing complex software solutions, including gathering/developing requirements and interacting with senior technical stakeholders (e.g. CTO, VP, Tech Lead).
- Previous experience of using Snowplow, (either BDP or open source) is ideal but not required.
What We Offer You in Return:
- A competitive package, including share options.
- Flexible working.
- A generous holiday allowance no matter where you are in the world.
- MacBook and home office equipment allowance.
- Enhanced maternity, paternity, shared parental and adoption leave.
Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
Remote Technical Account Manager in Stoke-on-Trent employer: Snowplow Analytics
Snowplow is an exceptional employer that champions a flexible and inclusive work culture, offering remote opportunities for the Technical Account Manager role. With a focus on employee growth, we provide tailored training and development, competitive packages including share options, and generous holiday allowances, ensuring our team members thrive both personally and professionally. Join us in a dynamic environment where your technical expertise will directly impact customer success and drive innovation in the data space.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Snowplow's products inside out. Dive into their website, read case studies, and know how they help clients. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves tackling technical challenges, brush up on your SQL and data modelling. Be ready to discuss how you've solved similar issues in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can keep you top of mind. Plus, it shows your enthusiasm and professionalism.
We think you need these skills to ace Remote Technical Account Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Account Manager role. Highlight your technical expertise and any relevant experience in data management or customer support to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about data and how you can help our customers succeed. Share specific examples of how you've solved complex problems in the past, as this will show us your consultative approach.
Showcase Your Technical Skills:Since this role is all about blending technical know-how with customer support, make sure to highlight your SQL and data modelling skills. If you've worked with cloud infrastructure or visualisation tools, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right team!
How to prepare for a job interview at Snowplow Analytics
✨Know Your Data Stuff
Make sure you brush up on your knowledge of cloud infrastructure, database technologies, and data visualisation tools. Being able to speak confidently about these topics will show that you understand the technical side of the role and can engage with clients effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about specific challenges you've faced with data solutions and how you approached them. This will demonstrate your consultative support skills and your ability to provide actionable solutions.
✨Familiarise Yourself with Snowplow
Even if you haven't used Snowplow before, do some research on their products and services. Understanding their customer data infrastructure and how it benefits businesses will help you align your answers with what they value in a Technical Account Manager.
✨Collaborate and Communicate
Since this role involves working closely with various teams, be ready to discuss your experience in cross-functional collaboration. Highlight instances where you've worked with engineers, product teams, or sales to achieve a common goal, showcasing your teamwork and communication skills.
