At a Glance
- Tasks: Support customers by solving data challenges and driving value with Snowplow solutions.
- Company: Join Snowplow, the leader in customer data infrastructure for AI.
- Benefits: Competitive salary, share options, flexible working, and generous holiday allowance.
- Other info: Be part of a diverse and inclusive team that values talent and drive.
- Why this job: Make a real impact by helping clients unlock the power of their data.
- Qualifications: Experience in data roles and strong problem-solving skills required.
About Snowplow
Snowplow is the global leader in customer data infrastructure for AI, enabling every organisation to transform raw behavioural data into governed, high-fidelity fuel for AI-powered applications—including advanced analytics, real-time personalisation engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader, Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviours, hyper-personalise customer experiences, and detect fraud in real time.
The Opportunity
The Technical Account Manager (TAM) sits within our Technical Services team and reports to the Technical Account Management Lead. This customer-facing role blends technical expertise with consultative support, helping customers solve problems and get value from their data using Snowplow. We view customer activation as key to retention and success. TAMs work closely with clients to understand their data goals and design tailored implementations that drive business outcomes. We’re looking for a technically savvy, data-driven individual who thrives in a fast-paced environment and enjoys working with data teams to co-design solutions, implement use cases, and demonstrate impact. The role involves close collaboration with cross-functional teams—Engineering, Product, Sales, Support, and Marketing—to optimise customer strategies and expand use cases.
What you'll be doing:
- Partner with various Snowplow team members to support customer accounts, collaborating with them to deliver value within their unique and complex organisations.
- Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems.
- Work with customers to identify, diagnose and resolve technical challenges with their Snowplow solution – including front-end implementation, data modelling, real-time data processing, and more.
- Educate and enable our customers through tailored workshops and advisory sessions.
- Collaborate with our Solution Architects, to develop and evolve technical assets such as data models, implementation strategies, architectures, and supporting code to bring value to our customers as well as our internal teams.
- Develop domain expertise in key verticals through deep customer collaborations, general research and industry events/conferences.
- Work closely with the Customer Success and Strategic Account Management teams to develop long-term strategies and roadmaps for activation and adoption of Snowplow’s products.
- Continue learning and staying current with our products and related technologies, to assist and train both customers and other team members.
We’d Love to Hear From You If Have:
- A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack.
- Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer, data consultant, or data scientist.
- SQL and data modelling experience, and proficiency at manipulating data.
- Experience with direct management of a customer portfolio for continual success.
- Previous experience designing and implementing complex software solutions, including gathering/developing requirements and interacting with senior technical stakeholders (e.g. CTO, VP, Tech Lead).
- Previous experience of using Snowplow, (either BDP or open source) is ideal but not required.
What We Offer You in Return:
- A competitive package, including share options.
- Flexible working.
- A generous holiday allowance no matter where you are in the world.
- MacBook and home office equipment allowance.
- Enhanced maternity, paternity, shared parental and adoption leave.
Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
Remote Technical Account Manager in Craigavon employer: Snowplow Analytics
Snowplow is an exceptional employer that champions a flexible and inclusive work culture, offering remote opportunities for the Technical Account Manager role. With a focus on employee growth, we provide tailored workshops, competitive packages including share options, and generous holiday allowances, ensuring our team members thrive both personally and professionally. Join us in a dynamic environment where your technical expertise will directly impact customer success and drive innovation in the data space.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager in Craigavon
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences at Snowplow. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role is all about data, make sure you can talk confidently about SQL, data modelling, and any relevant tools you've used.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled complex challenges in data projects, and be ready to discuss how you approached them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Snowplow team.
We think you need these skills to ace Remote Technical Account Manager in Craigavon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in the data space. We want to see how your skills align with the Technical Account Manager role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Technical Skills:Since this role is all about blending technical know-how with customer support, be sure to mention any experience you have with SQL, data modelling, or cloud infrastructure. We love seeing candidates who can demonstrate their technical prowess!
Highlight Your Customer Success Experience:We’re keen on candidates who have a track record of managing customer portfolios and driving success. Share specific examples of how you've helped clients achieve their goals, as this will resonate well with us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Snowplow Analytics
✨Know Your Data Stuff
Make sure you brush up on your knowledge of cloud infrastructure, database technologies, and data modelling. Be ready to discuss how these elements play a role in customer data solutions, as this will show your technical expertise and understanding of the data space.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical challenges in the past. Think about specific situations where you diagnosed issues or implemented solutions that drove business outcomes. This will demonstrate your consultative approach and ability to add value to clients.
✨Familiarise Yourself with Snowplow
Even if you haven't used Snowplow before, do some research on their products and services. Understanding their customer data infrastructure and how it integrates with AI will help you speak confidently about how you can support clients in achieving their data goals.
✨Collaborate and Communicate
Since the role involves working closely with cross-functional teams, think about how you can showcase your collaboration skills. Prepare to discuss how you've worked with different departments in previous roles and how you can facilitate communication between teams to optimise customer strategies.
