Despatch Manager

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury's to name a few. Over the past 25 years, Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

We are seeking a motivated and experienced Despatch Manager to join our dynamic team. If you have a passion for ensuring efficient and effective despatch operations in a fast-paced food manufacturing environment, we want to hear from you!

• Ensure that the Despatch department operates as efficiently and cost-effectively as possible while also ensuring that quality, hygiene and health & safety, delivery on time, and general housekeeping conform to all current SOPs.
• Support, manage, organise, and control all activities within the Despatch Dept, liaise with and support the internal/external cross-functional links of the business and beyond.
• Build strong relationships with stakeholders, the site team at all levels and assign, train, and organise colleagues within your area.
• Manage productivity and performance ensuring the required service levels & performance results are achieved.
• Pro-actively manage to ensure that a safe working environment exists for all employees within the area by supporting and enforcing standards set out in the Health and Safety policy as a minimum.
• Lead and drive standards of quality, food safety, hygiene, and housekeeping to ensure both business and customer standards are maintained, and audit ready every day requirements are fully met.
• Manage the performance of all members and deliver improvements through the daily Tier 2 meetings.
• Provide leadership and guidance to the dispatch team members, ensuring they are effective in their roles.
• Foster a positive work environment and encourage teamwork.
• Own the training and development of all levels of your team.
• Actively coach, develop, recruit and train team members to the required level of competence to encourage continuous improvement within the business.
• Challenge and ensure the team delivers agreed KPIs across Despatch ensuring systems are in place to collect the necessary data to measure performance against the agreed KPIs.
• Develop and deliver action plans and implement PIPs and identify areas for improvement.
• Create delivery reports to track daily customer orders.
• Double-check employees' completed tasks before each shift begins.
• Ensure that all deliveries achieved during the day are accurately entered into the system.
• Ensure companies KPI's are maintained and achieved.

We're proud to offer:

• Opportunity to grow your career alongside us with available apprentice program.
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance.
• Discretionary Life Assurance.
• Discretionary Income Protection.
• Group Personal Pension.
• Private Medical Cash Plan.
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that deliver progress against 9 UN sustainability goals.
• We're committed to responsibly sourcing all our seafood, therefore we only use sustainable fish.
• All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento).
• Our Taiko manufacturing and distribution centre.
• 63 YO! restaurants.
• 50 major retail partners.
• 3700 locations globally from Hawaii to Aberdeen.

Our Values: Own it, Care About it, Make it Exceptional, Win Together.

Ready to Roll? Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...