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For Companies At a Glance
- Tasks: Manage client relationships and oversee project delivery for innovative software solutions.
- Company: Join Snowflake, a leader in disruptive data technology with a collaborative culture.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving innovation in the tech industry.
- Qualifications: 5+ years in service delivery, strong communication skills, and experience in data warehousing.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
As a Services Delivery Manager within EMEA, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand‑in‑hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDM’s ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.
Responsibilities
- Own, manage and communicate the operational relationship with assigned clients
- Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
- Lead internal and client meetings with thorough documentation and rigorous follow‑up
- Manage client and project documentation, communications, meetings and required meeting follow‑ups
- Track metrics around infrastructure performance and service requests
- Continually seek to improve
- Prepare and present service reports to clients
- Create, implement and track relationship roadmaps
- Help create and execute on the overall vision for service delivery and client satisfaction
- Determine areas for process improvements within both the client and Snowflake
- Work with key stakeholders to implement and document
Qualifications
- 5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
- Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Strong organizational skills, ability to work independently and manage multiple projects simultaneously
- Bonus points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)
- Fluent in English language (European languages will be a nice to have, especially French or German)
- This person will need to reside in the UK and be able to visit the London office twice per week
Why Join Our Professional Services Team
- Unique opportunity to work on a truly disruptive software product
- Get unique, hands‑on experience with bleeding‑edge data warehouse technology
- Develop, lead and execute an industry‑changing initiative
- Learn from the best! Join a dedicated, experienced team of professionals.
- Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth.
- We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
Location: London, England, United Kingdom
Seniority Level: Mid‑Senior level | Employment Type: Full‑time | Job Function: Project Management and Information Technology | Industry: Software Development
Service Delivery Manager (UK) employer: Snowflake
Contact Detail:
Snowflake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (UK)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Snowflake. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching Snowflake’s culture and values. Understand their focus on innovation and collaboration, and think of examples from your past experiences that showcase how you embody these traits. We want to see how you can fit into our team!
✨Tip Number 3
Showcase your problem-solving skills during interviews. As a Service Delivery Manager, you’ll need to tackle complex issues. Be ready to discuss specific challenges you’ve faced and how you overcame them. This will demonstrate your ability to think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Snowflake. Let’s make this happen together!
We think you need these skills to ace Service Delivery Manager (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing client relationships and technical projects, and don’t forget to sprinkle in some metrics that showcase your success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service delivery and how your background aligns with our mission at Snowflake. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Service Delivery Manager, communication is key. In your application, demonstrate how you've effectively communicated with stakeholders in past roles. Use clear examples to show us you can bridge the gap between technical teams and clients.
Apply Through Our Website: We love it when candidates apply directly through our website! It helps us keep track of applications and ensures you get the best experience. Plus, it shows us you’re genuinely interested in joining our team at Snowflake.
How to prepare for a job interview at Snowflake
✨Know Your Stuff
Make sure you understand Snowflake's services and how they relate to the role of a Service Delivery Manager. Brush up on data warehousing, business intelligence, and cloud technologies. Being able to speak confidently about these topics will show that you're serious about the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past projects, especially when dealing with complex technical information.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing client expectations or resolving conflicts. Think of real-life examples from your experience that demonstrate your problem-solving skills and ability to improve service delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
