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- Tasks: Solve complex technical issues and provide expert guidance to Snowflake customers.
- Company: Join Snowflake, a leader in AI Data Cloud technology, committed to customer success.
- Benefits: Enjoy flexible working hours, remote options, and a collaborative team culture.
- Why this job: Be part of an innovative team that values your input and drives data-driven solutions.
- Qualifications: 5+ years in technical support, strong communication skills, and experience with cloud technologies required.
- Other info: Work in a fast-paced environment with opportunities for growth and learning.
The predicted salary is between 43200 - 72000 £ per year.
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Client:
Snowflake
Location:
Leeds, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7c927c49219d
Job Views:
10
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Where Data Does More. Join the Snowflake team.
Build the future of the AI Data Cloud. Join the Snowflake team.
Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections.
Snowflake’s Support team is expanding! We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.
As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and expert advice with regard to their effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake’s product and engineering teams. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.
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Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
Ideally, you have worked in a 24×7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.
Applicants should be flexible with schedule changes to meet business needs
AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:
Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
Demonstrate good problem-solving skills and be process-oriented
Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
Document known solutions to the internal and external knowledge base
Report well-documented bugs and feature requests arising from customer-submitted requests
Partner with engineering teams in prioritizing and resolving customer requests
Participate in a variety of Support initiatives
Provide support coverage during holidays and weekends based on business needs
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
Bachelor’s or Master’s degree in Computer Science or equivalent discipline
5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
Excellent writing and communication skills in English with attention to detail
Ability to work in a highly collaborative environment across global teams
Experience with the major public cloud providers like AWS, Azure, and GCP
Experience in Database systems and SQL queries
Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
Experience in troubleshooting data sharing features, including secure views, and shares.
Experience in data replication in Snowflake or any other vendors
Experience in Data Warehouse Technologies
Experience in troubleshooting platforms that support marketplace functions
Experience of working with data governance capabilities – Data Quality Monitoring, Data Privacy, Row/Column Security Policy, Data Lineage and Dependencies
Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls.
Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
Knowledge and understanding of encryption
Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
Experience in a number of the following
Cloud authentication/access policies
Public Key Infrastructure (PKI), certificates, SSL/TLS
AWS Key Management Service, MSFT Key Vault, GCP KMS
Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
SCIM provisioning and Rest API Calls (, Get, Patch, etc.)
Nice to haves:
Public cloud certification on AWS, Azure, Google Cloud (GCP)
Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
Experience in implementing data-sharing features in Snowflake or any other vendors
Excellent problem-solving skills and ability to diagnose and resolve data governance issues in the policy definition/application of the policy
Security-related certifications such as AWS Certified Security – Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
Experience in configuring and troubleshooting drivers such as ODBC, JDBC
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
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Created on 18/07/2025 by TN United Kingdom
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Senior Cloud Support Engineer - Application & Security Governance employer: Snowflake
Contact Detail:
Snowflake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cloud Support Engineer - Application & Security Governance
✨Tip Number 1
Familiarise yourself with Snowflake's platform and its features. Understanding the intricacies of data sharing, security protocols, and database management will give you an edge during interviews, as you'll be able to discuss how your experience aligns with their needs.
✨Tip Number 2
Network with current or former employees of Snowflake on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 3
Stay updated on the latest trends in cloud technology and data governance. Being knowledgeable about recent developments in AWS, Azure, and GCP will not only enhance your expertise but also demonstrate your commitment to continuous learning during discussions with the hiring team.
✨Tip Number 4
Prepare for technical scenarios that may be presented during the interview. Practising problem-solving exercises related to data governance and troubleshooting can help you articulate your thought process clearly, showcasing your analytical skills and technical proficiency.
We think you need these skills to ace Senior Cloud Support Engineer - Application & Security Governance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, cloud technologies, and data governance. Use keywords from the job description to demonstrate that you meet the specific requirements for the Senior Cloud Support Engineer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data and your problem-solving skills. Mention specific experiences where you've successfully resolved complex technical issues, and explain how these experiences make you a great fit for Snowflake.
Showcase Communication Skills: Since excellent writing and communication skills are crucial for this role, ensure your application is free of errors and clearly articulates your thoughts. Consider including examples of how you've effectively communicated technical information to non-technical stakeholders.
Highlight Relevant Certifications: If you have any certifications related to cloud services or security, be sure to mention them in your application. This can set you apart from other candidates and show your commitment to professional development in the field.
How to prepare for a job interview at Snowflake
✨Showcase Your Technical Expertise
As a Senior Cloud Support Engineer, you'll need to demonstrate your deep understanding of cloud technologies and database systems. Be prepared to discuss your experience with AWS, Azure, GCP, and SQL queries in detail, as well as any troubleshooting you've done in these areas.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this role. Practice articulating complex technical concepts in a way that is easy to understand. You may be asked to explain how you would resolve specific customer issues, so clarity is key.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues or improved processes, and be ready to share these stories.
✨Understand Snowflake's Products and Services
Familiarise yourself with Snowflake's offerings, especially around data governance and security features. Being knowledgeable about their products will not only impress the interviewers but also show your genuine interest in the company and its mission.
