Technical Senior Account Manager in London

To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Snowflake’s Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team. This role combines technical and commercial responsibilities. On the technical side, you will become the post-sales technical lead for your assigned customer’s workloads running on Snowflake. You will also engage support and other cross-functional team members to expedite the resolution of customer issues, be proactive in educating customers post-production, and provide them with technical guidance. On the commercial side, you will work closely with the account team to drive growth for your assigned customer’s use cases by engaging with stakeholders and developing actionable plans. You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions.

AS A SENIOR TECHNICAL ACCOUNT MANAGER, YOU WILL:

• Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers.
• Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements.
• Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution.
• Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise.
• Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships.

OUR IDEAL SENIOR TECHNICAL ACCOUNT MANAGER WILL HAVE:

• A degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Hands-on experience with Python, SQL, or Scala.
• 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role.
• 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment.
• Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting.
• Hands-on experience in database management, data engineering, and data science.
• Skilled in resolving complex escalations with senior customer executives.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams.
• Excellent team player able to work with virtual and global cross-functional teams.
• Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.