At a Glance
- Tasks: Create unforgettable customer experiences with our delicious gelato and desserts.
- Company: Join Snowflake, a leading gelato brand in the UK, focused on quality and community.
- Benefits: Flexible hours, competitive pay, and a fun, supportive team environment.
- Other info: Opportunities for growth in a vibrant and inclusive workplace.
- Why this job: Be part of a passionate team that values creativity and customer connection.
- Qualifications: Love for food, leadership skills, and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Who we are
This year is a big year for Snowflake gelato as we look to continue to grow our business and serve the best gelato and desserts in the UK. The team member role is responsible for providing an excellent customer experience from the moment you meet the customer to when they leave, ensuring the customer has a memorable experience.
What we look for
- A passionate food & beverage lover, with a real interest in artisan products, natural and seasonal flavours.
- Understanding of the Snowflake brand.
- A role model and team player, an inspirational leader.
- Capability to build a customer experience.
- An optimistic energy.
- Able to think and react on your feet.
- Empathy towards our customers and staff members.
- Responsible and accountable for all tasks.
At Snowflake we are all about creating a sense of belonging and togetherness. All our staff have various responsibilities and are aware of our vision and purpose as well as the values we follow. We look forward to hearing from you.
Guest Experience Lead – Gelato & Desserts in Reading employer: Snowflake Oracle
At Snowflake, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that celebrates creativity and teamwork. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that every team member can thrive in their role while contributing to our mission of delivering unforgettable gelato and desserts. Located in the heart of the UK, we offer a unique environment where passion for food and customer experience come together, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead – Gelato & Desserts in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Snowflake Oracle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Snowflake Oracle
Don't be shy about reaching out to Snowflake Oracle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Lead – Gelato & Desserts in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Snowflake Oracle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Snowflake Oracle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
