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For Companies At a Glance
- Tasks: Lead technical support for customers and drive growth through strategic engagement.
- Company: Join Snowflake, a fast-growing company revolutionising data management.
- Benefits: Enjoy remote work options, competitive salary, and a vibrant team culture.
- Why this job: Be part of an innovative team making a real impact in the tech industry.
- Qualifications: B.S. or M.S. in Computer Science or related field; 5+ years in technical roles.
- Other info: Hands-on experience with Python, SQL, or Scala is essential.
The predicted salary is between 43200 - 72000 £ per year.
Where Data Does More. Join the Snowflake team.
Technical Account Manager
Snowflake’s Account 360 team is expanding! We are looking for a Technical Account Manager to join our team.
This role combines technical and commercial responsibilities. On the technical side, you will become the post-sales technical lead for your assigned customer’s workloads running on Snowflake. You will also engage support and other cross-functional team members to expedite the resolution of customer issues, be proactive in educating customers post-production, and provide them with technical guidance. On the commercial side, you will work closely with the account team to drive growth for your assigned customer’s use cases by engaging with stakeholders and developing actionable plans. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.
You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions.
As a Technical Account Manager, you will:
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Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
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Develop a deep understanding of your assigned customer\’s environment, use cases, and challenges and provide expert technical advice post-production
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Develop, manage, and implement a strategy for efficient workload consumption
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Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
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Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
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Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution
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Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
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Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships
Our Ideal Technical Account Manager will have:
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B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
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Hands-on experience with Python, SQL, or Scala
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5+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
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3+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
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Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
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Experience in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
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Hands-on experience in database management, data engineering, and data science
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Exposure to the partner ecosystem as it pertains to Snowflake solutions
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Skilled in resolving complex escalations with senior customer executives
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Excellent verbal, written, communication, and receptive listening skills
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High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
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Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
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Excellent team player able to work with virtual and global cross-functional teams
Nice to Have:
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Hands-on Snowflake experience is preferred
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Snowflake, AWS, GCP, or Azure Cloud Certification(s) a plus
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Snowflake SnowPro Core & Advanced Certification(s) preferred
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
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Technical Account Manager employer: Snowflake, Inc
Contact Detail:
Snowflake, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Snowflake's platform and its features. Understanding how Snowflake operates and the specific use cases it addresses will help you engage more effectively with potential customers and demonstrate your technical expertise during discussions.
✨Tip Number 2
Network with current Technical Account Managers or professionals in similar roles. They can provide insights into the day-to-day responsibilities and challenges of the position, which can help you tailor your approach when applying and interviewing.
✨Tip Number 3
Showcase your experience with cloud platforms like AWS, Azure, or GCP. Highlighting your hands-on experience in these environments will demonstrate your capability to manage enterprise customer relationships effectively, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've resolved complex issues in previous roles. Being able to articulate specific examples of how you've navigated challenges will illustrate your ability to act as a technical advisor and advocate for customers.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in technical account management and customer-facing roles. Emphasise your hands-on experience with Python, SQL, or Scala, and any cloud platforms like AWS, Azure, or GCP.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage enterprise customer relationships and provide technical guidance.
Showcase Your Technical Skills: Clearly outline your technical skills and experiences related to database management, data engineering, and data science. Provide examples of how you've resolved complex issues in previous roles.
Highlight Soft Skills: Since the role requires high emotional intelligence and strong communication skills, include examples of how you've successfully collaborated with teams and built relationships with clients in your past positions.
How to prepare for a job interview at Snowflake, Inc
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your technical skills, especially in Python, SQL, or Scala. Be prepared to discuss specific projects where you've applied these skills and how they benefited your previous employers.
✨Understand the Customer's Environment
Research the company and its customers before the interview. Show that you understand their business goals and challenges, and be ready to discuss how you can provide expert technical advice tailored to their needs.
✨Highlight Your Relationship Management Skills
This role requires strong interpersonal skills. Share examples of how you've successfully managed enterprise customer relationships in the past, particularly in resolving complex issues and advocating for clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've had to collaborate with cross-functional teams or manage escalations, and be ready to explain your thought process and outcomes.
