At a Glance
- Tasks: Drive client relationships and revenue growth in a dynamic Facilities Management environment.
- Company: Rapidly growing Facilities Management provider with diverse commercial clients across the UK.
- Benefits: Competitive salary, career development opportunities, and a collaborative work culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Shape the future of a thriving business while making a real impact on client success.
- Qualifications: Experience in Account Management or Business Development within Facilities Management or related fields.
The predicted salary is between 45000 - 55000 £ per year.
Our client is a rapidly growing Facilities Management provider delivering Mechanical & Electrical (M&E), HVAC, Fire & Security, Planned Preventative Maintenance (PPM), Reactive Maintenance and Project Services across a diverse portfolio of commercial clients throughout the UK.
As part of their continued growth strategy, they are seeking a commercially driven Client Development Manager to take ownership of a strategically important client portfolio and drive incremental revenue growth through account development, cross-selling initiatives and client retention programmes. This is a newly created position that will play a key role in shaping the future commercial success of the business while providing significant visibility across both operational and leadership teams.
The Client Development Manager will be responsible for developing existing client relationships, reactivating lapsed accounts and progressing customers through the company's tiered account framework. The role is focused on maximising client lifetime value through proactive engagement, strategic account planning and the expansion of service offerings across the client base.
Working closely with operational, technical and senior leadership teams, the successful candidate will identify opportunities to introduce additional services, secure project works, expand maintenance contracts and strengthen the company's position as a trusted Facilities Management partner. This role combines the relationship management aspects of a Key Account Manager with the commercial focus of a Business Development professional.
The successful candidate will take ownership of a portfolio of strategically important clients and be responsible for developing structured account growth plans designed to increase revenue and strengthen client relationships. Through detailed analysis of client spend, service utilisation and future requirements, they will identify opportunities to introduce additional service lines, increase market share within existing accounts and support the progression of clients through the company's Bronze, Silver and Gold account framework.
A key aspect of the position will involve analysing historical client performance to identify customers whose spend has reduced or ceased entirely. The Client Development Manager will lead re-engagement initiatives, working alongside operational teams to understand the reasons behind reduced activity, develop recovery strategies and rebuild long-term commercial relationships.
The role will also require close collaboration with operational service line leaders to ensure that all growth opportunities are deliverable, commercially viable and aligned with the company's service capabilities. The successful candidate will be expected to maintain a robust pipeline of opportunities, oversee commercial negotiations and ensure the business remains well positioned to secure additional works, contract extensions and expanded service delivery.
Applicants should possess a proven track record within Account Management, Key Account Management, Business Development or Client Development roles gained within Facilities Management, Building Services, M&E, HVAC or Fire & Security environments. They will demonstrate a strong understanding of hard services FM and have experience managing and growing existing client portfolios.
The successful candidate will be commercially astute, capable of identifying and converting growth opportunities while building strong and lasting relationships with key stakeholders. Experience of managing structured sales pipelines and CRM systems is essential, as is the ability to work collaboratively across operational and commercial functions. Candidates should be highly organised, self-motivated and comfortable operating in a fast-paced environment where revenue growth, client retention and service excellence are key priorities.
Development & Engagement Manager in Liverpool employer: Snowdon Recruitment
As a rapidly growing Facilities Management provider, our company offers an exceptional work environment that fosters collaboration and innovation. Employees benefit from a dynamic culture that prioritises professional development, with ample opportunities for career advancement and skill enhancement. Located throughout the UK, we provide a supportive atmosphere where team members can thrive while contributing to meaningful projects in Mechanical & Electrical, HVAC, Fire & Security, and more.
