At a Glance
- Tasks: Drive client relationships and boost revenue through strategic account management.
- Company: Rapidly growing Facilities Management provider with diverse commercial clients.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for professional development and collaboration.
- Why this job: Shape the future of a thriving business while making impactful connections.
- Qualifications: Experience in Account Management or Business Development within Facilities Management.
The predicted salary is between 40000 - 50000 £ per year.
Considering applying for this job? Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Facilities Management | M&E | HVAC | Fire & Security
About the Company
Our client is a rapidly growing Facilities Management provider delivering Mechanical & Electrical (M&E), HVAC, Fire & Security, Planned Preventative Maintenance (PPM), Reactive Maintenance and Project Services across a diverse portfolio of commercial clients throughout the UK. As part of their continued growth strategy, they are seeking a commercially driven Client Development Manager to take ownership of a strategically important client portfolio and drive incremental revenue growth through account development, cross-selling initiatives and client retention programmes. This is a newly created position that will play a key role in shaping the future commercial success of the business while providing significant visibility across both operational and leadership teams.
The Opportunity
The Client Development Manager will be responsible for developing existing client relationships, reactivating lapsed accounts and progressing customers through the company's tiered account framework. The role is focused on maximising client lifetime value through proactive engagement, strategic account planning and the expansion of service offerings across the client base. Working closely with operational, technical and senior leadership teams, the successful candidate will identify opportunities to introduce additional services, secure project works, expand maintenance contracts and strengthen the company's position as a trusted Facilities Management partner. This role combines the relationship management aspects of a Key Account Manager with the commercial focus of a Business Development professional.
The Role
The successful candidate will take ownership of a portfolio of strategically important clients and be responsible for developing structured account growth plans designed to increase revenue and strengthen client relationships. Through detailed analysis of client spend, service utilisation and future requirements, they will identify opportunities to introduce additional service lines, increase market share within existing accounts and support the progression of clients through the company's Bronze, Silver and Gold account framework. A key aspect of the position will involve analysing historical client performance to identify customers whose spend has reduced or ceased entirely. The Client Development Manager will lead re-engagement initiatives, working alongside operational teams to understand the reasons behind reduced activity, develop recovery strategies and rebuild long-term commercial relationships. The role will also require close collaboration with operational service line leaders to ensure that all growth opportunities are deliverable, commercially viable and aligned with the company's service capabilities. The successful candidate will be expected to maintain a robust pipeline of opportunities, oversee commercial negotiations and ensure the business remains well positioned to secure additional works, contract extensions and expanded service delivery.
Candidate Requirements
Applicants should possess a proven track record within Account Management, Key Account Management, Business Development or Client Development roles gained within Facilities Management, Building Services, M&E, HVAC or Fire & Security environments. They will demonstrate a strong understanding of hard services FM and have experience managing and growing existing client portfolios. The successful candidate will be commercially astute, capable of identifying and converting growth opportunities while building strong and lasting relationships with key stakeholders. They will possess excellent communication, negotiation and presentation skills, together with the ability to influence decision-makers at all levels. Experience of managing structured sales pipelines and CRM systems is essential, as is the ability to work collaboratively across operational and commercial functions. Candidates should be highly organised, self-motivated and comfortable operating in a fast-paced environment where revenue growth, client retention and service excellence are key priorities.
Client Development Manager in Liverpool employer: Snowdon Recruitment
Our client is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the Facilities Management sector. With a strong focus on employee growth, they provide ample opportunities for professional development and career advancement, all while maintaining a supportive culture that values teamwork and client success. Located throughout the UK, employees benefit from being part of a rapidly growing company that prioritises both client satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Manager in Liverpool
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and client development. Think about specific examples from your past roles that demonstrate your skills in building relationships and driving revenue growth.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Client Development Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Development Manager role. Highlight your experience in account management and any relevant achievements in Facilities Management, M&E, or HVAC. We want to see how you can drive revenue growth!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've developed client relationships and driven growth in previous positions. We love a good story!
Showcase Your Skills:Don’t forget to showcase your communication, negotiation, and presentation skills in your application. These are key for the Client Development Manager position. We’re looking for someone who can influence decision-makers and build strong relationships!
Apply Through Our Website:We encourage you to apply through our website to ensure your application gets the attention it deserves. Don’t delay – submit your application as soon as possible to avoid missing out on this exciting opportunity with us!
How to prepare for a job interview at Snowdon Recruitment
✨Know Your Client Portfolio
Before the interview, research the company’s existing client base and their services. Understand how the role of Client Development Manager fits into their strategy for account growth and client retention. This will help you demonstrate your knowledge and show that you're genuinely interested in contributing to their success.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully developed client relationships or reactivated lapsed accounts. Highlight specific strategies you used to engage clients and how those efforts led to increased revenue or improved client satisfaction.
✨Be Ready to Discuss Commercial Acumen
Brush up on your understanding of financial metrics related to client management. Be prepared to discuss how you’ve identified growth opportunities in previous roles and how you plan to apply that knowledge to maximise client lifetime value in this position.
✨Collaborate and Communicate
Since the role requires working closely with operational and leadership teams, think of examples that showcase your ability to collaborate effectively. Prepare to discuss how you’ve navigated cross-functional teams in the past and how you can ensure alignment between client needs and service delivery.
