At a Glance
- Tasks: Drive client relationships and revenue growth in a dynamic Facilities Management environment.
- Company: Rapidly growing Facilities Management provider with diverse commercial clients across the UK.
- Benefits: Competitive salary, career development opportunities, and a chance to shape business success.
- Other info: Fast-paced environment with a focus on client retention and service excellence.
- Why this job: Be a key player in transforming client engagement and driving impactful growth.
- Qualifications: Experience in Account Management or Business Development within Facilities Management is essential.
The predicted salary is between 45000 - 55000 £ per year.
Our client is a rapidly growing Facilities Management provider delivering Mechanical & Electrical (M&E), HVAC, Fire & Security, Planned Preventative Maintenance (PPM), Reactive Maintenance and Project Services across a diverse portfolio of commercial clients throughout the UK. As part of their continued growth strategy, they are seeking a commercially driven Client Development Manager to take ownership of a strategically important client portfolio and drive incremental revenue growth through account development, cross-selling initiatives and client retention programmes.
This is a newly created position that will play a key role in shaping the future commercial success of the business while providing significant visibility across both operational and leadership teams.
The Client Development Manager will be responsible for developing existing client relationships, reactivating lapsed accounts and progressing customers through the company's tiered account framework. The role is focused on maximising client lifetime value through proactive engagement, strategic account planning and the expansion of service offerings across the client base.
Working closely with operational, technical and senior leadership teams, the successful candidate will identify opportunities to introduce additional services, secure project works, expand maintenance contracts and strengthen the company's position as a trusted Facilities Management partner. This role combines the relationship management aspects of a Key Account Manager with the commercial focus of a Business Development professional.
The successful candidate will take ownership of a portfolio of strategically important clients and be responsible for developing structured account growth plans designed to increase revenue and strengthen client relationships. Through detailed analysis of client spend, service utilisation and future requirements, they will identify opportunities to introduce additional service lines, increase market share within existing accounts and support the progression of clients through the company's Bronze, Silver and Gold account framework.
A key aspect of the position will involve analysing historical client performance to identify customers whose spend has reduced or ceased entirely. The Client Development Manager will lead re-engagement initiatives, working alongside operational teams to understand the reasons behind reduced activity, develop recovery strategies and rebuild long-term commercial relationships.
The role will also require close collaboration with operational service line leaders to ensure that all growth opportunities are deliverable, commercially viable and aligned with the company's service capabilities. The successful candidate will be expected to maintain a robust pipeline of opportunities, oversee commercial negotiations and ensure the business remains well positioned to secure additional works, contract extensions and expanded service delivery.
Candidate Requirements
Applicants should possess a proven track record within Account Management, Key Account Management, Business Development or Client Development roles gained within Facilities Management, Building Services, M&E, HVAC or Fire & Security environments. They will demonstrate a strong understanding of hard services FM and have experience managing and growing existing client portfolios.
The successful candidate will be commercially astute, capable of identifying and converting growth opportunities while building strong and lasting relationships with key stakeholders. They will possess excellent communication, negotiation and presentation skills, together with the ability to influence decision-makers at all levels. Experience of managing structured sales pipelines and CRM systems is essential, as is the ability to work collaboratively across operational and commercial functions.
Candidates should be highly organised, self-motivated and comfortable operating in a fast-paced environment where revenue growth, client retention and service excellence are key priorities.
Client Development Manager employer: Snowdon Recruitment
Our client is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the Facilities Management sector. With a strong focus on employee growth, they provide ample opportunities for professional development and career progression, ensuring that team members are equipped to thrive in their roles. Located across the UK, the company promotes a culture of inclusivity and support, making it an ideal place for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Manager
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We think you need these skills to ace Client Development Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Snowdon Recruitment, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Snowdon Recruitment
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Snowdon Recruitment’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
