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- Tasks: Provide 2nd line support, resolve customer queries, and maintain interaction records.
- Company: Leading tech company in the UK with a focus on innovation.
- Benefits: Private medical cover, 25 days holiday, and a strong pension plan.
- Why this job: Make a real impact on public services while developing your skills.
- Qualifications: Strong computer literacy and effective communication skills.
- Other info: Join a dynamic team and grow your career in tech.
The predicted salary is between 28800 - 43200 £ per year.
A leading technology company in the United Kingdom is seeking a motivated individual to provide 2nd line support for its applications. The role involves direct communication with customers, investigating and resolving queries, and maintaining detailed interaction records.
Key qualifications include:
- Strong computer literacy
- Effective communication skills
The position offers competitive benefits including:
- Private medical cover
- 25 days of paid holiday
- A robust pension plan
Join us to make a significant impact on public services.
2nd Line Support Specialist in London employer: Snook Ltd, Headspace
Contact Detail:
Snook Ltd, Headspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at the company. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews! Research common questions for 2nd line support roles and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate how you can explain technical issues in simple terms. This is key for a role that involves direct customer interaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace 2nd Line Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and showcases your strong computer literacy. We want to see how your skills match the role, so don’t be shy about including relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing support and how you can make a difference at our company. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves direct communication with customers, make sure your application reflects your effective communication skills. Whether it’s through clear language in your CV or a well-structured cover letter, let us see your ability to connect!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Snook Ltd, Headspace
✨Know Your Tech
Brush up on your technical knowledge related to 2nd line support. Be ready to discuss common issues and solutions you’ve encountered in previous roles. This shows you’re not just familiar with the tech but can also think critically about problem-solving.
✨Customer Communication is Key
Since the role involves direct communication with customers, practice explaining technical concepts in simple terms. You might be asked to role-play a customer interaction, so being clear and patient will set you apart.
✨Record Keeping Matters
Familiarise yourself with how to maintain detailed interaction records. You could be asked about your experience with documentation or how you ensure accuracy in your records. Highlight any tools or methods you’ve used in the past.
✨Show Enthusiasm for Public Services
The company is focused on making a significant impact on public services, so express your passion for this mission. Share any relevant experiences or thoughts on how technology can improve public services, which will resonate well with the interviewers.
