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For Companies At a Glance
- Tasks: Provide 2nd line support to customers and resolve their queries.
- Company: Join a company dedicated to making a positive impact in the world.
- Benefits: Gain valuable experience, flexible hours, and a supportive team environment.
- Why this job: Be the hero for customers and help them solve their issues directly.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity to grow your career while making a difference.
The predicted salary is between 28800 - 43200 £ per year.
Come join us and make a difference in the world!
To provide 2nd line support to customers using our applications.
- Deal directly with customers both electronically and on the phone.
- Provide 2nd level investigation support and resolution for customer queries and incidents.
2nd Line Support Consultant in London employer: Snook Ltd, Headspace
Contact Detail:
Snook Ltd, Headspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Consultant in London
✨Tip Number 1
Get to know our applications inside out! Familiarise yourself with the features and common issues so you can impress during interviews. We want to see your passion for problem-solving!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing directly with customers, being clear and friendly is key. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. We love seeing candidates who are proactive and engaged with our community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace 2nd Line Support Consultant in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for the role! Share why you’re excited about providing 2nd line support and how you can make a difference for our customers.
Tailor Your Experience: Make sure to highlight your relevant experience in customer support. We want to know how your skills align with the responsibilities of dealing directly with customers and resolving their queries.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your communication skills right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Snook Ltd, Headspace
✨Know the Applications Inside Out
Before your interview, make sure you’re familiar with the applications you'll be supporting. Dive into their features and common issues users face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a 2nd Line Support Consultant, you'll be dealing directly with customers. Practise explaining complex technical issues in simple terms. Role-play with a friend or family member to get comfortable with this, as clear communication is key to resolving customer queries.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think of examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Enthusiasm for Problem-Solving
Employers love candidates who are passionate about helping others. During the interview, express your enthusiasm for problem-solving and how you enjoy the challenge of resolving customer incidents. This positive attitude can set you apart from other candidates.
