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- Tasks: Support customers in managing their rent and service charge accounts effectively.
- Company: SNG, a leading provider of affordable homes across England.
- Benefits: 25 days holiday, flexible working, wellbeing days, and generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Knowledge of arrears management and excellent communication skills required.
- Other info: Join a passionate team focused on inclusion and social impact.
The predicted salary is between 28800 - 43200 £ per year.
SNG provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We are now looking for a Customer Accounts Officer to join our team in Wembley. This is a hybrid working role, where you will be working onsite, at home, and in the office 2 days per week.
The Role: As a Customer Accounts Officer, you will play a vital role in supporting our customers to sustain their tenancies by helping them manage their rent and service charge accounts effectively.
What you will be doing:
- Managing a portfolio of customer accounts.
- Providing early interventions, support, and advice to help customers stay on top of their rent.
- Negotiating affordable and sustainable repayment plans.
- Advising customers on welfare benefits, including Universal Credit and Housing Benefit.
- Working closely with internal teams and external partners such as local authorities, DWP, and debt advice agencies.
- Preparing documentation for court proceedings and representing SNG at hearings when necessary.
- Maintaining accurate records, ensuring compliance with policies and data protection requirements.
What we are looking for:
- Strong knowledge of arrears management, income collection, debt recovery processes, welfare benefits and financial support schemes.
- Experience in managing customer accounts and negotiating repayment arrangements.
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills, with the ability to manage a busy caseload.
- Confidence to work both independently and collaboratively with a wide range of stakeholders.
- A good level of IT literacy and experience using housing or CRM systems.
- A full driving licence and access to a car as travel is required.
Your Benefits: We have some great benefits at SNG, including:
- 25 Days Holiday
- Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We are passionate about inclusion for all and creating a workplace where everyone can thrive.
Ready to apply? If you are passionate about helping people manage their homes and finances, and you want to work for an organisation that makes a genuine social impact – we would love to hear from you!
Customer Accounts Officer in London employer: SNG
Contact Detail:
SNG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and welfare sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer accounts and debt management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with arrears management and negotiation. Use specific examples to demonstrate how you've helped customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SNG.
We think you need these skills to ace Customer Accounts Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing customer accounts and negotiating repayment plans. We want to see how your skills align with the role of Customer Accounts Officer!
Showcase Your Communication Skills: Since you'll be working closely with customers and various stakeholders, it's essential to demonstrate your excellent communication and interpersonal skills. Use examples from your past experiences to illustrate how you've effectively supported customers.
Highlight Relevant Experience: Don’t forget to mention any experience you have with arrears management, income collection, or welfare benefits. This will show us that you understand the challenges our customers face and how to help them navigate their financial situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our mission to create affordable homes!
How to prepare for a job interview at SNG
✨Know Your Stuff
Make sure you brush up on your knowledge of arrears management, income collection, and welfare benefits. Familiarise yourself with Universal Credit and Housing Benefit, as these are key areas for the Customer Accounts Officer role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Communication Skills
As a Customer Accounts Officer, you'll need to communicate effectively with customers and various stakeholders. Prepare examples of how you've successfully negotiated repayment plans or provided support in previous roles. This will demonstrate your interpersonal skills and ability to handle sensitive situations.
✨Demonstrate Organisational Skills
With a busy caseload, it's crucial to showcase your time management and organisational abilities. Think of specific instances where you've managed multiple tasks or projects efficiently. This will help the interviewers see that you can handle the demands of the role.
✨Be Ready to Discuss Technology
Since the role requires a good level of IT literacy, be prepared to talk about your experience with housing or CRM systems. If you have any specific software knowledge, mention it! This will highlight your readiness to adapt to their systems and processes.
