At a Glance
- Tasks: Develop and enhance digital inclusion initiatives to empower communities.
- Company: Join a forward-thinking organisation dedicated to improving residents' wellbeing.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a supportive team with a focus on community impact.
- Why this job: Make a real difference by helping people get online and thrive.
- Qualifications: Experience in digital inclusion or housing is a plus; strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Digital Inclusion Officer to join our team based either from our Basingstoke, Blandford or Hurn office. This is a hybrid role working 2 days per week in the office. Our Thriving Communities strategy sets out ambitious goals to improve the wellbeing and quality of life of our residents through an asset-based community development approach.
Responsibilities
- Develop new and improve existing digital inclusion initiatives.
- Work with customer support teams to maximize the impact of digital inclusion offers for customers.
- Support the operational activities of Digital Inclusion programmes across SNG communities.
- Collaborate with the Financial and Digital Inclusion Manager to develop a full digital inclusion offer that helps customers get online or increase online activity.
- Report and analyse the impact of programmes to evaluate, assess value for money and inform future planning.
Qualifications and Skills
- Experience in a similar role or background in housing or digital inclusion (beneficial but not essential).
- Excellent organisational and customer service skills.
- Ability to build and maintain strong relationships with a variety of stakeholders and partners.
- Strong analytical mindset with keen eye for data and questioning approach.
- Reflective yet action‑focused nature, able to question and analyse data.
- Customer‑centric approach – Customer is at the heart of everything we do.
- Strong IT skills, particularly Excel and Outlook.
- Excellent communication skills, able to build relationships with internal teams.
We're open to learning about the different experiences you can bring to SNG, and would like to hear more about how your transferable skills can support you in this role.
Equal Opportunities
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Digital Inclusion Officer in Wick employer: SNG (Sovereign Network Group)
As a Digital Inclusion Officer at Sovereign, you will be part of a forward-thinking organisation dedicated to enhancing the wellbeing of our communities through innovative digital initiatives. With a hybrid working model and a strong emphasis on employee development, we foster a collaborative and inclusive work culture that values your contributions and encourages personal growth. Join us in making a meaningful impact while enjoying the benefits of flexible working arrangements and a supportive team environment in our Basingstoke, Blandford, or Hurn offices.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Inclusion Officer in Wick
✨Tip Number 1
Network like a pro! Reach out to people in the digital inclusion space, attend relevant events, and connect with potential colleagues on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous work in digital inclusion or related fields. This will help us see your impact and creativity, making you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions and preparing examples of how you've tackled challenges in past roles. We want to see your reflective yet action-focused nature in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team and contributing to our Thriving Communities strategy.
We think you need these skills to ace Digital Inclusion Officer in Wick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Inclusion Officer role. Highlight your relevant experience and skills that align with our Thriving Communities strategy. We want to see how you can contribute to our mission!
Showcase Your Skills:Don’t forget to emphasise your organisational and customer service skills. We’re looking for someone who can build strong relationships, so share examples of how you've done this in the past. Let us know how you put customers at the heart of everything you do!
Be Data-Driven:Since we value a strong analytical mindset, include any experiences where you've used data to inform decisions or improve processes. Show us your keen eye for detail and how you’ve questioned and analysed data in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Digital Inclusion Stuff
Make sure you brush up on digital inclusion initiatives and how they impact communities. Familiarise yourself with the Thriving Communities strategy and think about how your experience can contribute to their goals.
✨Show Off Your Customer-Centric Approach
Prepare examples that highlight your customer service skills. Think about times when you've successfully built relationships with stakeholders or improved customer experiences, as this role is all about putting customers first.
✨Get Comfortable with Data
Since the role involves reporting and analysing programme impacts, be ready to discuss your analytical mindset. Bring examples of how you've used data to inform decisions or improve processes in previous roles.
✨Practice Your Communication Skills
Strong communication is key for this position. Consider practising how you would explain complex digital concepts to someone who might not be tech-savvy. This will show your ability to connect with a diverse range of people.
