At a Glance
- Tasks: Resolve housing management challenges and support communities in London and Hertfordshire.
- Company: Join a friendly team dedicated to providing high-quality housing services.
- Benefits: Permanent role with full-time hours, competitive salary, and supportive work environment.
- Other info: Full UK driving licence required; excellent career growth opportunities await!
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Strong communication skills and experience in customer service or housing management.
The predicted salary is between 30000 - 40000 £ per year.
Looking for an opportunity to join a friendly team and use your skills as a Housing Officer? We are looking for new colleagues to join our Housing team in London and Hertfordshire, to make sure our customers receive a professional and high quality service.
In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You'll manage your own caseload and build effective working relationships with external agencies. As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.
What you need to know:
- You will be joining our team in London based in the Wembley office.
- You'll be covering our properties in West London, East London, Central London and Hertfordshire.
- The role is permanent, and you'll be working full time (37 hours a week).
- As you will be visiting our customers you'll need a full UK driving licence and a car.
What you'll need:
- The ability to proactively manage a complex caseload.
- Strong communication skills with previous experience of working with customers in a demanding environment.
- Experience in providing excellent customer service, contributing to us achieving a 90% customer satisfaction rate.
- Previous experience, or knowledge of delivering housing management services.
- Experience of using computer systems, for example Microsoft Office.
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies.
If you are looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
Locality Officer in Wembley employer: SNG (Sovereign Network Group)
At SNG, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in our London and Hertfordshire offices. Our team is dedicated to making a meaningful impact in the community, providing ample opportunities for professional growth and development while maintaining a strong focus on employee well-being and customer satisfaction. Join us to be part of a friendly team that values your contributions and empowers you to make a difference in people's lives.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
