At a Glance
- Tasks: Assist customers with housing queries and manage alarm responses.
- Company: Join SNG, a leader in customer service and support.
- Benefits: Flexible shifts, competitive pay, and a supportive team environment.
- Other info: Opportunity for night shifts and varied hours across the week.
- Why this job: Make a difference by helping people during critical times.
- Qualifications: Must have a full UK driving licence and own transport.
The predicted salary is between 20250 - 24750 £ per year.
SNG (Sovereign Network Group) is seeking an Out of Hours Customer Service Advisor for its alarm response centre.
You will handle incoming questions and, when needed, make outbound calls to customers about housing, repairs, and complaints.
A full UK driving licence and your own transport are essential, with possible night shifts during holidays or staff absence.
Shifts total 22.5 hours per week across 7am–11pm windows.
Out-of-Hours Housing Support Advisor (24/7) in Thatcham employer: SNG (Sovereign Network Group)
Sovereign Network Group is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture and flexible hybrid working arrangements, staff can enjoy a healthy work-life balance while making a meaningful impact in the lives of residents in Abingdon and Hungerford. The company offers ample opportunities for career development and fosters a collaborative environment where every team member's contributions are valued.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Out-of-Hours Housing Support Advisor (24/7) in Thatcham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like SNG (Sovereign Network Group) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at SNG (Sovereign Network Group) and let us see your personality shine through!
We think you need these skills to ace Out-of-Hours Housing Support Advisor (24/7) in Thatcham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and SNG (Sovereign Network Group).
Get Familiar with Our Brand:Before applying, take some time to learn about SNG (Sovereign Network Group) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress SNG (Sovereign Network Group).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which SNG (Sovereign Network Group) will surely appreciate.
