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- Tasks: Manage tenancy and neighbourhood services while engaging with the community.
- Company: A growing organisation dedicated to community-focused housing solutions.
- Benefits: Flexible working, travel opportunities, and a supportive team environment.
- Other info: Join a collaborative team with a focus on safety and inclusion.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.
The Role: As a Housing Officer, you'll be visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
- Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
- Acting as a trusted point of contact for customers
- Building relationships with local authorities, community groups, and partner agencies
- Using data insights to improve services and ensure compliance with legislation and regulations
- Supporting neighbourhood improvements and shaping services based on the voice of our customers
- Maintaining accurate customer records and ensuring data is used responsibly
- Promoting SNG's values and culture of collaboration, safety, and inclusion
What we're looking for:
- Experience delivering tenancy, lease, or neighbourhood management services
- Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
- A collaborative approach, working across teams and with external stakeholders
- Good knowledge of landlord services and the ability to apply this in practice
- A customer-first mindset, with a track record of achieving positive outcomes
- Confidence using digital tools to support service delivery
- A full driving licence and access to your own vehicle
Locality Officer in Thatcham employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Locality Officer in Thatcham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on SNG's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Housing Officer, you'll need to build relationships and resolve issues. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your local knowledge! Since this role involves extensive travel across Oxfordshire, be prepared to discuss your understanding of the area and any community groups or local authorities you’ve worked with. It’ll demonstrate your commitment to the locality.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Locality Officer in Thatcham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in tenancy and neighbourhood management, and show us how your skills align with our values of collaboration and customer focus.
Showcase Your Communication Skills: Since strong communication is key for this role, give examples in your application that demonstrate how you've built relationships and resolved complex issues in the past. We want to see your ability to connect with customers and partners!
Be Data Savvy: Mention any experience you have with using data insights to improve services. We love candidates who can show us how they've used data responsibly to enhance compliance and service delivery in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Know Your Community
Before the interview, take some time to research the Oxfordshire area and its housing needs. Familiarise yourself with local authorities, community groups, and any recent developments in housing policies. This will show your potential employer that you're proactive and genuinely interested in making a difference in the community.
✨Showcase Your Communication Skills
As a Housing Officer, strong communication is key. Prepare examples of how you've successfully built relationships with residents or resolved complex issues in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to connect with customers and stakeholders effectively.
✨Emphasise Your Customer-First Mindset
Be ready to discuss specific instances where you prioritised customer needs and achieved positive outcomes. Highlight your approach to understanding and responding to resident feedback, as this aligns perfectly with the role's focus on delivering customer-focused services.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools for service delivery, brush up on any relevant software or platforms you might encounter. If you have experience with data insights or record management systems, be sure to mention it. This will show that you're not only capable but also ready to adapt to the technological aspects of the job.