At a Glance
- Tasks: Resolve complex housing queries and support customers through various channels.
- Company: Join Sovereign Network Group, a leader in affordable housing and community investment.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in housing management and strong problem-solving abilities required.
The predicted salary is between 33000 - 40000 £ per year.
We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Hurn or Greenham office. This is a full time fixed term role until July 2027 where you'll be working from home and in the office at least two days a week. The starting salary is £33,000 - £40,000 depending on experience.
At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome.
As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
Responsibilities
- Take ownership of complex housing queries and work with colleagues to reach the best outcome.
- Resolve a range of tenancy management issues including safeguarding, anti-social behaviour and tenancy breaches.
- Support customers via telephone, email and digital channels; understand their issue and resolve it in a timely and appropriate way.
What you’ll need
- Previous experience of delivering a range of housing management services.
- The ability to self-motivate and be highly organised.
- Experience of working collaboratively with internal and external stakeholders.
- The ability to use multiple computer systems.
- Previous experience of working with customers in a busy environment.
- The ability to problem solve and recognise when there’s a risk.
At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Customer Specialist - Housing in Thatcham employer: SNG (Sovereign Network Group)
At Sovereign Network Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. Our Housing Specialists enjoy a flexible working environment, with the opportunity to work from home and in our welcoming offices in Hurn or Greenham, while also benefiting from competitive salaries and a commitment to employee growth through ongoing training and development. Join us in making a meaningful impact in the communities we serve, where your contributions will help shape thriving neighbourhoods for generations to come.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Specialist - Housing in Thatcham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SNG (Sovereign Network Group). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SNG (Sovereign Network Group) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Specialist - Housing in Thatcham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SNG (Sovereign Network Group):Your cover letter is your chance to shine! Tell us why you want to work at SNG (Sovereign Network Group) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SNG (Sovereign Network Group)!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
