Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions., This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers. You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential. After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7. Shifts: 3 shifts a week (22.5 hours total) 1 x 7.5 hour shift on a Thursday 7.5 hour shift on Saturday & Sunday (Flexi shift will be between the hours of 7am - 11pm). End date 23/11.
- People with great customer service skills who can listen well.
- Our calls can be complex and difficult so you need to be resilient.
- Good computer skills. You will use many systems while talking to our customers.
- The skill to turn problems into solutions.
- Empathy and a desire to help people.
- The ability to connect and talk with colleagues across the business.
- Many customers call about repairs, so knowing what can go wrong in a home is helpful.
- We need people who stay calm and confident when helping with emergency calls.
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
Customer Service Advisor in Thatcham employer: SNG (Sovereign Network Group)
Sovereign Network Group is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture and flexible hybrid working arrangements, staff can enjoy a healthy work-life balance while making a meaningful impact in the lives of residents in Abingdon and Hungerford. The company offers ample opportunities for career development and fosters a collaborative environment where every team member's contributions are valued.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
